Fortinet FortiGate 50G-DSL FortiCare Premium to Elite Upgrade, 1-Year (FC-10-F50GD-204-02-12)

When the Premium contract on the FG-50G-DSL is in its final year, or when a short evaluation of Elite SLAs is needed before committing to a longer term, FC-10-F50GD-204-02-12 provides 12 months of Elite-tier support at the incremental upgrade cost. It requires an active FortiCare Premium contract on the same device serial number. The 1-year format is also appropriate when the Premium contract end date and a planned hardware refresh are close together — Elite coverage for the remaining period without extending further than needed.

What the 1-Year Upgrade Provides

FC-10-F50GD-204-02-12 activates against the existing Premium contract on the FG-50G-DSL and delivers for 12 months:

• Priority 1 critical case initial response of 15 minutes, 24×7, for the full 12-month upgrade period
• Priority RMA as an included entitlement — next-business-day advanced hardware replacement without a separate purchase
• 24×7 telephone access and unlimited case submissions continue from the underlying Premium contract
• Extended LTS firmware and the Elite monitoring portal become available for the FG-50G-DSL for the upgrade year

The 1-year upgrade runs concurrently with the Premium contract from the registration date.

Who Buys This

The 1-year upgrade covers three common scenarios. First: a device approaching the end of its service cycle where the team wants Elite SLAs for the final contract year without purchasing a multi-year upgrade. Second: an IT team that recently added a compliance requirement specifying Priority RMA and needs to satisfy it immediately within a tight budget. Third: a branch where uptime requirements increased mid-contract — the 1-year upgrade activates Elite response times right away while the organization evaluates whether to consolidate on Elite or a bundle at the next renewal.

Activation and Delivery

FC-10-F50GD-204-02-12 is delivered as a software license key, sent electronically within 0 to 1 business days. Registration is done in the Fortinet Support Portal using the FG-50G-DSL serial number. An active FortiCare Premium contract on the same device is a prerequisite for registration. The portal reflects Elite entitlements immediately after the upgrade activates. No hardware is involved, and orders are fulfilled worldwide.

FortiCare Tier Comparison

FC-10-F50GD-204-02-12 upgrades the FG-50G-DSL from FortiCare Premium to the Elite tier for one year. The table below shows how the three tiers differ:

One Service vs the Full Bundle

The 204 upgrade covers FortiCare tier only. FortiGuard subscriptions — IPS, Web Filtering, Anti-Malware — are managed separately and are not affected by this upgrade. At renewal, if a single combined purchase is preferred, the 1-year UTP bundle (FC-10-F50GD-950-02-12) or Enterprise bundle (FC-10-F50GD-809-02-12) handles both FortiCare and FortiGuard in one SKU. For now, the upgrade is the direct route to Elite SLAs when FortiGuard is already covered and only the support tier needs to change.

Buying from DataCenter360.ca

DataCenter360.ca maintains stock of the full FortiCare upgrade range for the FG-50G-DSL and ships license keys electronically, typically same business day. For a 1-year upgrade, verify that the existing Premium contract does not expire before the 12-month upgrade period ends. Contact us with the device serial number and contract reference and we will confirm compatibility before the order is placed. We are a Fortinet Select Partner based in Canada, serving customers worldwide.