Fortinet FortiGate 50G-DSL FortiCare Elite, 3-Year (FC-10-F50GD-284-02-36)

Three-year contracts align with most enterprise hardware refresh and budget cycles, which is part of why the 36-month FortiCare term is one of the more common choices for active FortiGate deployments. FC-10-F50GD-284-02-36 covers the FG-50G-DSL at Elite tier for that full period: 15-minute critical response for Priority 1 issues, Priority RMA as a standard entitlement rather than a charged extra, 24×7 telephone support, and Extended LTS firmware. For a DSL branch site where the firewall handles both edge security and WAN termination, locking in Elite coverage over a defined 3-year window simplifies support planning and keeps the device under the highest available SLA through the active deployment window.

What FortiCare Elite Covers on Your FG-50G-DSL

FortiCare Elite is Fortinet’s top support tier. On the FG-50G-DSL, coverage over the 3-year term includes:

• 15-minute initial response for Priority 1 critical cases, 24 hours a day for 36 months
• Priority RMA: advanced hardware replacement ships next business day as a base entitlement
• 24×7 telephone and web support with no case volume cap
• Extended LTS firmware, keeping the device on a supported branch for the full contract period
• Elite monitoring portal access for the FG-50G-DSL

Who Buys This

The 3-year term is the standard choice for organizations that purchase or refresh hardware on a 3-year cycle and want support to expire at the same time. Managed service providers and IT teams managing multiple branch sites also prefer the 3-year length because it aligns with typical contractual commitments to end customers. The FG-50G-DSL in particular benefits from a longer term because its DSL-based WAN role makes it a stable, long-running appliance rather than a frequently rotated device.

Activation and Delivery

FC-10-F50GD-284-02-36 is a software-only license delivered electronically within 0 to 1 business days. The license key registers in the Fortinet Support Portal against the FG-50G-DSL serial number, and coverage begins on the registration date. No hardware ships with this order. Worldwide fulfillment is available; the device does not need to be in Canada for the license to be valid.

FortiCare Tier Comparison

This SKU covers the FG-50G-DSL at the Elite support level. The table compares Elite to FortiCare Premium and Essential on the metrics that affect day-to-day operations:

One Service vs the Full Bundle

FortiCare Elite covers support SLAs and hardware replacement only. FortiGuard services on the FG-50G-DSL are separate subscriptions. If you need FortiCare and FortiGuard consolidated into one contract for the same 3-year term, the UTP bundle (FC-10-F50GD-950-02-36) or Enterprise bundle (FC-10-F50GD-809-02-36) covers both. The standalone Elite SKU is appropriate when FortiGuard is already handled by a separate active contract.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner operating in Canada, with same-day electronic fulfillment for service licenses across the complete FortiGate 50G-DSL range. Whether you are renewing at the 3-year term for the first time or matching an existing support schedule, we stock all FortiCare tiers and can help you confirm the registration timing before the order is placed. Contact us if you have questions about aligning this contract to an existing FortiGuard subscription.