Original price was: CAD$51.00.CAD$47.81Current price is: CAD$47.81.
Authorized Partner for United States (US)When the FortiGate 51G at your branch already runs FortiCare Premium, the 1-Year Upgrade to Elite (FC-10-GT51G-204-02-12) closes the gap to Fortinet’s fastest per-device response SLA. You keep the existing Premium agreement in place and layer Elite coverage on top: a 15-minute critical-issue response time, 18 months of extended engineering support for long-term stable firmware, and the FortiCare Elite monitoring portal for proactive device insights.
FortiCare Premium already provides 1-hour critical response and 24/7 telephone access. The Elite tier tightens that critical window to 15 minutes. It also adds 18 months of extended end-of-engineering support, letting your FortiGate 51G stay on a supported LTS release beyond the standard software lifecycle. The table below compares all three FortiCare tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware replacement (RMA) | Return & Replace | Advance Replacement | Advance Replacement |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This SKU is for FortiGate 51G operators in environments where a firewall outage directly affects operations: point-of-sale environments, healthcare edge locations, financial service branches, or any site with strict uptime requirements. If the one-hour Premium SLA is workable for routine issues but feels risky for a P1 incident at 2 AM, this upgrade removes that exposure for the year without replacing the existing contract.
Electronic delivery only. The license key is emailed within one business day of order confirmation. To activate, log in to the Fortinet Support portal and apply the key to the FortiGate 51G unit’s serial number. The upgrade requires an active FortiCare Premium subscription on the same device at the time of registration. Licenses are per-device and cannot be transferred between units.
FortiCare Elite covers support SLAs only; it does not activate FortiGuard security services. If the FortiGate 51G is not yet covered by IPS, Web Filtering, or Anti-Malware, the UTP or Enterprise subscription bundles include both FortiCare Premium and the full FortiGuard stack. This upgrade is the right move for teams that already have FortiGuard coverage and want to move their support tier from Premium to Elite.
DataCenter360.ca is a Fortinet Select Partner in Canada. The FC-10-GT51G-204-02-12 is sourced directly from Fortinet and delivered electronically to any country, typically within one business day. At a 1-year term, it is also a practical way to trial Elite-tier response speed before committing to a longer upgrade on this device. Contact us if you want to verify compatibility with your active Premium contract before purchasing.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT51G-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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