Fortinet FortiGate 51G FortiCare Essential, 3-Year (FC-10-GT51G-314-02-36)

SKU: FC-10-GT51G-314-02-36

Original price was: CAD$458.96.Current price is: CAD$370.14.

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The FortiGate 51G 3-Year FortiCare Essential subscription (FC-10-GT51G-314-02-36) covers three years of firmware access, next-business-day support, and advanced hardware RMA for your FG-51G — license only, delivered electronically worldwide.
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Product description

Three-year support terms align with typical IT planning cycles: long enough to reduce per-year cost compared to annual renewals, short enough to reassess when a hardware refresh approaches. FC-10-GT51G-314-02-36 gives your FortiGate 51G three years of FortiCare Essential coverage, keeping firmware access current, Fortinet portal support active, and next-business-day hardware RMA in place without locking in a full five-year commitment.

What FortiCare Essential Covers

FortiCare Essential is Fortinet’s entry-level per-device support subscription. It covers: firmware and software downloads, web and email access to the Fortinet Technical Assistance Center (TAC), next-business-day initial response for all ticket priorities, advanced next-business-day hardware RMA, and full access to the Fortinet support portal and knowledge base. The tier does not include 24×7 live telephone TAC or the 1-hour critical response commitment — those require FortiCare Premium or Elite.

FortiCare Essential is the entry point in Fortinet’s three-tier support model. This subscription places your FortiGate 51G at the Essential level.

Support Feature Essential Premium Elite
Critical-issue response time Next business day 1 hour, 24×7 15 minutes, 24×7
Non-critical response time Next business day Next business day 2 business hours
24×7 telephone support
Hardware RMA (advanced replacement)
Priority RMA add-on eligibility
Extended LTS support & Elite monitoring portal

Who Needs This

This SKU fits environments where IT handles support through web tickets and email, and where a next-business-day response window is acceptable. Small branch offices, secondary sites, and teams with in-house Fortinet expertise that rarely needs live TAC escalation are the most common candidates. If your deployment requires 24×7 telephone access to Fortinet’s TAC or a guaranteed 1-hour critical response, FortiCare Premium (FC-10-GT51G-247-02-36) covers the same three-year term at a higher tier.

Activation and Delivery

FC-10-GT51G-314-02-36 is a software license delivered electronically. After your order is confirmed, the activation key arrives by email, typically within the same business day. Register it against your FortiGate 51G serial number at support.fortinet.com. No hardware ships, no customs delays, and the license is valid for worldwide delivery.

FortiCare Essential vs. a UTP or Enterprise Bundle

This SKU covers support and hardware replacement only. It does not activate FortiGuard security feeds such as IPS signatures, antivirus, URL filtering, or application control. If you need active threat protection alongside support coverage, a UTP (FC-10-GT51G-950-02-12) or Enterprise bundle license includes FortiCare Premium plus all FortiGuard services in a single subscription. Buy this SKU when your FortiGate is already running a bundle and you need to renew the support component separately, or when pairing it with a hardware-only purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Ontario. We supply genuine Fortinet licenses sourced through Fortinet’s authorized channel. If you want to confirm Essential fits your deployment before ordering, we’re straightforward about which tier makes sense for your specific setup.

Does FortiCare Essential include firmware updates for the FortiGate 51G?

Yes. An active FortiCare contract is required to access FortiOS firmware downloads in the Fortinet Support portal. FC-10-GT51G-314-02-36 maintains that access for three years from the activation date.

What is the support response time under FortiCare Essential?

Essential commits to a next-business-day initial response via web and email for all issue priorities. There is no 24×7 live telephone TAC or 1-hour critical-issue guarantee at this tier. FortiCare Premium (FC-10-GT51G-247-02-36) provides those at the same three-year term if needed.

Does FortiCare Essential include hardware replacement?

Yes. Advanced next-business-day RMA is included. Fortinet ships a replacement unit before you return the failed appliance. Priority RMA (FC-10-GT51G-210-02-36) is available separately if faster replacement is required.

Is the license tied to one specific FortiGate 51G unit?

Yes. FortiCare licenses bind to a device serial number in the Fortinet Support portal at registration. You will need the serial number at activation. The license cannot be moved to a different unit once registered.

Does FC-10-GT51G-314-02-36 include FortiGuard security feed services?

No. This is a support-only subscription covering TAC access, firmware downloads, and hardware RMA. FortiGuard feeds such as IPS, antivirus, and URL filtering require separate licenses. A UTP bundle (FC-10-GT51G-950-02-12) covers FortiCare Premium plus all FortiGuard services together.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-51G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-GT51G-314-02-36

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