CAD$458.96 Original price was: CAD$458.96.CAD$370.14Current price is: CAD$370.14.
Three-year support terms align with typical IT planning cycles: long enough to reduce per-year cost compared to annual renewals, short enough to reassess when a hardware refresh approaches. FC-10-GT51G-314-02-36 gives your FortiGate 51G three years of FortiCare Essential coverage, keeping firmware access current, Fortinet portal support active, and next-business-day hardware RMA in place without locking in a full five-year commitment.
FortiCare Essential is Fortinet’s entry-level per-device support subscription. It covers: firmware and software downloads, web and email access to the Fortinet Technical Assistance Center (TAC), next-business-day initial response for all ticket priorities, advanced next-business-day hardware RMA, and full access to the Fortinet support portal and knowledge base. The tier does not include 24×7 live telephone TAC or the 1-hour critical response commitment — those require FortiCare Premium or Elite.
FortiCare Essential is the entry point in Fortinet’s three-tier support model. This subscription places your FortiGate 51G at the Essential level.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour, 24×7 | 15 minutes, 24×7 |
| Non-critical response time | Next business day | Next business day | 2 business hours |
| 24×7 telephone support | — | ✓ | ✓ |
| Hardware RMA (advanced replacement) | ✓ | ✓ | ✓ |
| Priority RMA add-on eligibility | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This SKU fits environments where IT handles support through web tickets and email, and where a next-business-day response window is acceptable. Small branch offices, secondary sites, and teams with in-house Fortinet expertise that rarely needs live TAC escalation are the most common candidates. If your deployment requires 24×7 telephone access to Fortinet’s TAC or a guaranteed 1-hour critical response, FortiCare Premium (FC-10-GT51G-247-02-36) covers the same three-year term at a higher tier.
FC-10-GT51G-314-02-36 is a software license delivered electronically. After your order is confirmed, the activation key arrives by email, typically within the same business day. Register it against your FortiGate 51G serial number at support.fortinet.com. No hardware ships, no customs delays, and the license is valid for worldwide delivery.
This SKU covers support and hardware replacement only. It does not activate FortiGuard security feeds such as IPS signatures, antivirus, URL filtering, or application control. If you need active threat protection alongside support coverage, a UTP (FC-10-GT51G-950-02-12) or Enterprise bundle license includes FortiCare Premium plus all FortiGuard services in a single subscription. Buy this SKU when your FortiGate is already running a bundle and you need to renew the support component separately, or when pairing it with a hardware-only purchase.
DataCenter360.ca is a Fortinet Select Partner in Ontario. We supply genuine Fortinet licenses sourced through Fortinet’s authorized channel. If you want to confirm Essential fits your deployment before ordering, we’re straightforward about which tier makes sense for your specific setup.
Yes. An active FortiCare contract is required to access FortiOS firmware downloads in the Fortinet Support portal. FC-10-GT51G-314-02-36 maintains that access for three years from the activation date.
Essential commits to a next-business-day initial response via web and email for all issue priorities. There is no 24×7 live telephone TAC or 1-hour critical-issue guarantee at this tier. FortiCare Premium (FC-10-GT51G-247-02-36) provides those at the same three-year term if needed.
Yes. Advanced next-business-day RMA is included. Fortinet ships a replacement unit before you return the failed appliance. Priority RMA (FC-10-GT51G-210-02-36) is available separately if faster replacement is required.
Yes. FortiCare licenses bind to a device serial number in the Fortinet Support portal at registration. You will need the serial number at activation. The license cannot be moved to a different unit once registered.
No. This is a support-only subscription covering TAC access, firmware downloads, and hardware RMA. FortiGuard feeds such as IPS, antivirus, and URL filtering require separate licenses. A UTP bundle (FC-10-GT51G-950-02-12) covers FortiCare Premium plus all FortiGuard services together.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT51G-314-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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