Fortinet FortiGate 51G-5G FortiCare Essential, 1-Year (FC-10-F51G5-314-02-12)

Remote branch sites running the FortiGate 51G-5G often depend on its embedded 5G modem as a failover path when primary links drop. Hardware failures at cellular-dependent sites can take longer to resolve than office deployments, which is exactly why active support coverage from day one has real operational value. The FC-10-F51G5-314-02-12 provides one year of FortiCare Essential support for the FG-51G-5G, covering firmware access, 24×7 critical-issue ticket support, and next-business-day advance hardware replacement.

What FortiCare Essential Covers

This is the FortiCare Essential tier — the baseline Fortinet support contract. Under this SKU you receive access to Fortinet’s support portal, firmware updates for the FG-51G-5G throughout the term, 24×7 ticket submission for critical issues, and advance hardware replacement where Fortinet ships a replacement unit before requiring the failed device back. The contract runs for 12 months from the activation date applied in FortiCare.

FortiCare Essential is the entry-level support tier. The table below compares it with Premium and Elite so you can confirm this contract matches your coverage requirements.

Who Buys This

Small branch offices and remote deployment teams that have already purchased the FG-51G-5G hardware but need to attach a support contract. It’s also the right choice for organizations on an annual renewal cycle, or those evaluating whether the Essential tier meets their needs before committing to a multi-year or higher-tier contract. Sites with 24×7 operations that want phone access to a live support engineer should consider FortiCare Premium instead.

Activation and Delivery

The FC-10-F51G5-314-02-12 is a software/license SKU delivered electronically — no physical shipment. After purchase, DataCenter360.ca delivers the registration key by email within 0-1 business days. You apply it in the Fortinet Support Portal under Assets, select the registered FG-51G-5G, and the contract activates immediately. No Canada-only restriction: this subscription is available for registered devices worldwide.

Essential vs. a Subscription Bundle

FortiCare Essential covers hardware support and ticket access only — it does not activate FortiGuard security intelligence services like IPS signatures, antivirus, or URL filtering. If the FG-51G-5G needs active threat prevention feeds alongside hardware support, a UTP (FC-10-F51G5-950-02-12) or Enterprise (FC-10-F51G5-809-02-12) subscription bundle provides both FortiGuard services and an embedded FortiCare component in one SKU, often at better total cost than buying them separately. FortiCare Essential standalone makes sense when the device already has FortiGuard coverage and you only need to renew the support component.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized MSSP based in Canada, providing direct license fulfillment for Fortinet subscription SKUs. The FC-10-F51G5-314-02-12 ships electronically with delivery confirmed by email, typically within the same business day as order. No intermediary, no delay waiting on distribution stock — just a direct registration key you apply in the Fortinet portal.