Original price was: CAD$546.00.CAD$440.33Current price is: CAD$440.33.
Authorized Partner for United States (US)For FortiGate 51G-5G deployments already running FortiCare Premium, the 5-Year Upgrade to Elite (FC-10-F51G5-204-02-60) is the long-horizon play: lock in Fortinet’s 15-minute critical SLA for the full appliance lifecycle, eliminate five years of renewal tracking, and gain the FortiCare Elite monitoring portal throughout. The upgrade sits on top of the existing Premium contract without replacing it.
FortiCare Premium provides 1-hour critical response and 24/7 telephone access to Fortinet engineers. The Elite upgrade tightens critical response to 15 minutes and adds two capabilities exclusive to the Elite tier: 18 months of extended end-of-engineering support for long-term stable firmware, and the FortiCare Elite portal for proactive device health monitoring. Over a 5-year term, that extended LTS coverage is particularly valuable for sites that prefer to stay on proven firmware versions rather than chasing the latest release.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response time | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware replacement (RMA) | Return & Replace | Advance Replacement | Advance Replacement |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This SKU suits FortiGate 51G-5G operators who have committed to the appliance for the long term and want support to match that commitment. Organizations running the 51G-5G at sites with 5G cellular backup for WAN failover often depend on that firewall for continuous connectivity, making the 15-minute Elite SLA particularly relevant. MSPs maintaining a fleet of customer-owned 51G-5G units may prefer aligning the Elite upgrade term with the hardware refresh cycle to simplify multi-year planning.
Electronic-only product. The license key is delivered by email within one business day of a confirmed order. Activate it in the Fortinet Support portal against the FortiGate 51G-5G unit’s serial number. The upgrade requires an active FortiCare Premium subscription on the same device at registration. The 5-year Elite term begins on the activation date. No hardware ships with this SKU.
FortiCare Elite upgrades the support tier; it does not enable or replace FortiGuard security services. If the FortiGate 51G-5G needs IPS, Web Filtering, or Anti-Malware coverage, those come from a UTP or Enterprise subscription bundle. This upgrade SKU is specifically for deployments that already have FortiGuard active and want to step up from Premium to Elite SLAs over the long term.
DataCenter360.ca handles FortiCare upgrades for businesses in Canada and internationally, sourcing directly from Fortinet as an authorized Select Partner. The FC-10-F51G5-204-02-60 represents a multi-year support investment; if you want to confirm that your active FortiCare Premium contract is compatible before committing to 5 years of upgrade, reach out and we can verify against your current contract details. Electronic delivery, worldwide, typically one business day after order confirmation.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51G5-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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