Fortinet FortiGate 51G-SFP-PoE 4-Hour Onsite Engineer Priority RMA, 5-Year (FC-10-F51GP-212-02-60)

When the FortiGate 51G-SFP-PoE is a critical path device and downtime is measured in revenue or compliance exposure, next-business-day hardware swap is not fast enough. The FC-10-F51GP-212-02-60 commits Fortinet to dispatching an engineer and a replacement unit to your location within four hours of failure confirmation — five years of that guarantee, including weekends and holidays.

What 4-Hour Onsite Engineer RMA Covers

This Priority RMA add-on — service code -212- — provides the most complete on-site recovery of any Fortinet RMA option. A courier delivers replacement hardware within four hours, and a Fortinet-certified engineer arrives separately to rack, cable, and bring up the new appliance. The engineer also leaves with the defective unit unless you specify otherwise. Coverage requires an active FortiCare Premium or FortiCare Elite per-device contract on the registered FortiGate 51G-SFP-PoE.

FortiCare Support and RMA Tiers

The 4-Hour Onsite RMA add-on extends your FortiCare Premium or Elite contract. Here is how all three support tiers compare on RMA and response terms:

Who Benefits from This Service

This add-on is built for environments where IT staff cannot perform hardware swaps on short notice, or where the physical complexity of the installation demands certified handling. Typical deployments include branch offices with no local IT team, high-availability clusters where replacement timing is operationally critical, and data centers with strict change-management procedures that require a qualified engineer present at all times during hardware changes.

Activation and Delivery

FC-10-F51GP-212-02-60 is delivered electronically to the email on file within 0–1 business days of confirmed order. The license activates against the FortiGate 51G-SFP-PoE serial number in your FortiCare account, and the 5-year coverage period starts on the activation date. Ensure the FortiCare Premium or Elite contract is active on the same device before activating this add-on.

Choosing Between Terms

Five years of 4-Hour Onsite RMA eliminates repeat procurement and ensures uninterrupted on-site engineer coverage for the appliance’s working life. If your planning cycle is shorter or the deployment is temporary, the 3-year (FC-10-F51GP-212-02-36) and 1-year (FC-10-F51GP-212-02-12) terms are available with identical service scope.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller. Electronic delivery means your license lands in your inbox without waiting for a physical shipment. We can confirm FortiCare tier compatibility, quote the matching Premium support contract, and walk through activation steps if needed. Contact us with the device serial number before ordering if you want to verify coverage alignment first.