Fortinet FortiGate 70G Secure RMA Service, 3-Year (FC-10-GT70G-301-02-36)

Regulated environments often cannot tolerate the uncertainty of returning failed hardware to a vendor. Whether it’s a financial services compliance requirement, a healthcare data-residency policy, or an internal security mandate, the question of what happens to storage on a returned unit is real. The 3-Year Secure RMA service for the FortiGate 70G (FC-10-GT70G-301-02-36) answers it directly: keep the defective hardware, receive the replacement, and close the incident with no ambiguity about where your data went.

What This Service Covers

The Secure RMA service is a Priority RMA add-on that authorizes non-return of the defective FortiGate 70G unit. When a hardware failure occurs under an active FortiCare Premium or Elite contract, Fortinet ships an advanced replacement. Under standard RMA, you would return the defective unit. With Secure RMA, the exchange is confirmed and the replacement ships, but the failed appliance stays with you.

This is distinct from the four-hour courier options. Secure RMA focuses on data security during an RMA event rather than the speed of replacement delivery. It is compatible with all Priority RMA tiers and works alongside your existing FortiCare Premium or Elite per-device support contract.

Note: Secure RMA requires an active FortiCare Premium or Elite support contract. Essential-level FortiCare does not qualify for Priority RMA add-ons including Secure RMA.

Who Needs Secure RMA

This service is relevant for any organization where the physical return of a failed FortiGate appliance creates a compliance or security concern:

• Financial institutions subject to data-handling audits
• Healthcare organizations with HIPAA media destruction policies
• Government and public sector agencies with equipment disposal controls
• Any team that has processed sensitive traffic through the device and cannot risk uncertainty about stored configuration or key material

If your IT or security policy already mandates on-site destruction of failed storage media, Secure RMA provides the Fortinet-side authorization to satisfy that policy without creating a warranty exception.

Activation and Delivery

This is an electronic subscription. After purchase, DataCenter360.ca delivers your activation key by email within one business day. You apply it through the Fortinet support portal against the registered FortiGate 70G serial number. The service takes effect immediately upon registration and runs for the contracted term from activation date.

No configuration changes to the firewall are required. The subscription simply updates your device’s support entitlement record in Fortinet’s systems, enabling the Secure RMA or Priority RMA response when you open a support case for a qualifying hardware failure.

How FortiCare Support Levels Handle RMA

Secure RMA is a Priority RMA add-on available to FortiCare Premium and Elite customers. The table below shows how hardware replacement differs across the three FortiCare support tiers, before any Priority RMA add-on is applied. Secure RMA authorizes non-return at any tier where Priority RMA add-ons are eligible.

Buying From DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers in Canada and internationally. The FC-10-GT70G-301-02-36 subscription is delivered electronically — you receive the activation key by email, typically within one business day. No hardware ships with this purchase. Renew before your current Secure RMA term expires to keep coverage continuous and avoid a lapse during a critical period.