Fortinet FortiGate 70G 4-Hour Hardware & On-Site RMA, 5-Year (FC-10-GT70G-212-02-60)

Five years is a long coverage window, and the value of Priority RMA compounds over time. The 5-Year 4-Hour Hardware and On-Site Engineer RMA (FC-10-GT70G-212-02-60) for the FortiGate 70G provides the highest level of physical RMA support available for this platform: confirmed hardware failure triggers both a courier delivery and an engineer dispatch, all within four hours. Coverage extends through weekends and public holidays.

What This Service Covers

This is a Priority RMA add-on to your FortiCare Premium or Elite per-device support contract. The 4-Hour Hardware and On-Site Engineer option has two components that work together:

• Hardware delivery: a replacement FortiGate 70G unit is dispatched by courier to arrive within four hours of exchange confirmation.
• On-site engineer: a certified technician arrives separately, racks and cables the replacement appliance, and departs with the defective unit.

Coverage applies on weekdays, weekends, and public holidays. Country-level availability varies; confirm availability for your region before purchasing. This add-on requires an active FortiCare Premium or Elite contract for the same device.

Who Should Consider This Option

This tier suits organizations where the cost of a prolonged firewall outage is high and internal IT resources cannot guarantee a rapid on-site response:

• Remote office locations managed by a central IT team that cannot easily dispatch staff
• Critical sites where firewall downtime directly affects revenue or operations
• Multi-site deployments where uniform SLAs are required across all locations
• Organizations with strict uptime commitments to internal stakeholders or external customers

If your team can handle the physical install but needs the hardware fast, consider the 4-Hour Hardware Delivery (211) option instead, which provides the courier component without the engineer dispatch.

Activation and Delivery

This is an electronic subscription. After purchase, DataCenter360.ca delivers your activation key by email within one business day. You apply it through the Fortinet support portal against the registered FortiGate 70G serial number. The service takes effect immediately upon registration and runs for the contracted term from activation date.

No configuration changes to the firewall are required. The subscription simply updates your device’s support entitlement record in Fortinet’s systems, enabling the Secure RMA or Priority RMA response when you open a support case for a qualifying hardware failure.

Choosing the Right Support Level

This Priority RMA add-on requires an active FortiCare Premium or Elite contract. The comparison below shows how standard RMA response differs by support tier, helping you confirm the right base service level before adding the 4-Hour On-Site option.

Buying From DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare add-on services globally. The FC-10-GT70G-212-02-60 subscription is fulfilled electronically — activation details are emailed within one business day of purchase. Pair this service with the correct FortiCare Premium or Elite contract for your FortiGate 70G to activate the Priority RMA entitlement. Contact us if you need to confirm service availability for your country before ordering.