Fortinet FortiGate 900G-DC 4-Hour Courier with Onsite Engineer Priority RMA, 3-Year (FC-10-FD9H0-212-02-36)

The FortiGate 900G-DC 3-Year 4-Hour Onsite Engineer Priority RMA (FC-10-FD9H0-212-02-36) is the highest hardware-recovery tier available for a FortiGate 900G-DC, held in place for three years. It pairs four-hour on-site delivery of a replacement part with a Fortinet engineer who installs it, so recovery does not depend on having trained hands at the site.

What this priority RMA delivers

This is the four-hour courier RMA with an on-site engineer, active for one FortiGate 900G-DC across the 3-year term. When an exchange is confirmed, two things happen: a replacement part is delivered on-site by courier within four hours, and separately a Fortinet engineer arrives to rack and cable the appliance and, if requested, leave with the defective part. Coverage includes weekends and holidays. It is the fastest full-recovery option Fortinet offers for the device, because it removes both the wait for the part and the wait for someone to install it.

Priority RMA is an add-on to an active FortiCare Premium or Elite contract on the same FortiGate 900G-DC. FortiCare Essential is not eligible for priority RMA. The add-on upgrades how fast and how completely a failed unit is replaced; the base support, firmware, and response SLAs come from the FortiCare tier underneath it.

Who needs the onsite-engineer tier

This tier fits FortiGate 900G-DC deployments at lights-out data centers, branch or edge sites with no local network engineer, and any location where the priority is having the appliance fully back in service, not just having the part on the doorstep. Because a Fortinet engineer racks and cables the replacement, recovery does not wait on your own staff traveling to the site. Where trained hands are already on hand, the four-hour courier tier without the engineer covers the same delivery speed for less.

How priority RMA fits your support contract

Every FortiCare tier includes some form of hardware RMA, but the speed and terms differ, and priority RMA add-ons are only available on the Premium and Elite tiers. The table summarizes where each level sits so you can confirm the FortiGate 900G-DC carries an eligible support contract before layering this service on top.

Activation and delivery

The service entitlement is issued electronically and registered to one FortiGate 900G-DC by serial number, so there is nothing to ship to start coverage. Physical replacement logistics, including four-hour and onsite-engineer coverage, depend on Fortinet’s service availability for your country or region. We can confirm coverage for your location before you order. A valid FortiGate 900G-DC under an active FortiCare Premium or Elite contract is required for this add-on to apply.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca can pair this three-year onsite-engineer RMA with the FortiCare Premium or Elite contract the FortiGate 900G-DC needs to qualify. Tell us the deployment location and we will verify service availability first. Every contract is genuine and issued electronically.