Fortinet FortiGate 901G-DC 4-Hour Delivery Priority RMA, 3-Year (FC-10-FD9H1-211-02-36)

The 3-Year 4-Hour Hardware Delivery Priority RMA (FC-10-FD9H1-211-02-36) shortens 901G-DC hardware recovery from next-business-day to four hours, for three years. Fortinet sends an advance-replacement unit that arrives within four hours of a qualifying failure and your staff installs it. There is no appliance in this purchase; it is a support entitlement delivered electronically worldwide.

What this service covers

On a qualifying failure, Fortinet ships a replacement FortiGate 901G-DC by priority freight to reach your site within four hours. This is advance replacement, meaning the unit is on its way before the failed one is returned, so your team can install the spare and restore service quickly. No onsite engineer is included at this level; your staff performs the swap.

Who needs it, and the requirement

This level suits 901G-DC sites that keep their own hands-on staff but cannot wait a business day for replacement hardware. It requires an active FortiCare Premium or FortiCare Elite subscription on the appliance, which the four-hour delivery builds on. Four-hour hardware delivery depends on Fortinet geographic coverage for your location, so confirm your site qualifies before you rely on it.

Support tiers and response

Priority RMA options attach to your FortiCare tier, which sets your telephone support and critical-issue response. The table summarizes how the tiers differ for the 901G-DC:

FortiCare tier	Essential	Premium	Elite
Hardware RMA	Return & replace	Advanced replacement	Advanced replacement
Priority RMA add-on eligible	—	✓	✓
Critical-issue response	Next business day	1 hour	15 minutes
Telephone support	—	✓	✓

Activation and delivery

The entitlement is emailed after checkout and registered to your FortiGate 901G-DC serial number in the Fortinet support portal, alongside the FortiCare Premium or Elite subscription it depends on. It applies to qualifying replacements across the three-year term. Nothing ships at the time of purchase.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca registers this three-year RMA against your appliance serial and confirms the FortiCare tier it depends on is in place. If you would rather lock in the rate for longer, we can quote the five-year term, or step up to the onsite-engineer tier if your team would prefer Fortinet handle the install.