Original price was: CAD$4,364.94.CAD$3,482.66Current price is: CAD$3,482.66.
United States (US) Authorized DistributorIndustrial and OT environments commonly run on 3-year budget and procurement cycles, making a 3-year FortiCare Elite contract the natural alignment point for FGR-50G-5G appliances deployed in field locations, substations, or manufacturing environments. FC-10-FR5G5-284-02-36 covers 36 months at Fortinet’s highest support tier: a 15-minute critical response SLA, extended LTS firmware access, and FortiCare Elite Portal monitoring, all through follow-the-sun TAC routing.
This is a standalone FortiCare Elite subscription, not an upgrade from another tier. It covers the FGR-50G-5G with the following capabilities for the full 36 months:
The FGR-50G-5G is often procured alongside site infrastructure contracts or capital equipment programs that run on 3-year cycles. Aligning the FortiCare Elite contract to the same term avoids mid-cycle renewal friction and keeps contract expiration dates predictable. Teams managing multiple ruggedized sites can align all unit contracts to the same 3-year end date by ordering at the same time, which reduces the number of renewal events to track each year.
FC-10-FR5G5-284-02-36 is a worldwide e-delivery license. DataCenter360.ca delivers the license key electronically after purchase, typically within 0-1 business days. The key registers through the FortiCare portal against the FGR-50G-5G appliance serial number. There are no restrictions by country.
This license places the FGR-50G-5G at the Elite level for the 3-year term. The table below shows how Elite compares to the other FortiCare tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour (24/7) | 15 minutes (24/7) |
| Telephone support | — | ✓ | ✓ |
| Hardware replacement (RMA) | — | ✓ | ✓ |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
DataCenter360.ca is a Fortinet Select Partner and MSSP. When the FGR-50G-5G is installed in a remote or critical infrastructure site, having the FortiCare contract sourced through an authorized partner matters: RMA logistics, TAC access, and firmware entitlements all route through Fortinet’s official systems. For multi-unit deployments or co-terming with a hardware order, DataCenter360.ca can coordinate the order details to keep contracts aligned.
This is a standalone FortiCare Elite subscription. The 284 code does not require an existing FortiCare Premium contract. It can be ordered with new hardware or at renewal when moving directly to Elite. If you have an active Premium contract and want to upgrade it to Elite, that is a separate SKU with the 204 service code.
Yes. FortiCare Elite uses a follow-the-sun support model, routing critical-issue tickets to the nearest available TAC team at any hour. The 15-minute target applies 24/7 for tickets classified as critical severity.
Renewing Elite before the term expires maintains continuous access to LTS firmware coverage. The 18-month extended window is a benefit of holding an active Elite contract, so keeping the subscription current is the way to preserve that entitlement across renewal boundaries.
Yes. The Elite Portal aggregates enrolled Fortinet devices under a single account view, so organizations with multiple ruggedized sites can monitor all units from one dashboard rather than logging into each appliance separately. Each unit needs its own Elite subscription to appear in the portal.
The 5-year term (FC-10-FR5G5-284-02-60) is more cost-effective per year for deployments with a defined 5-year lifecycle and reduces renewal frequency. The 3-year term (this SKU) suits teams on a 3-year capital cycle or those who want to re-evaluate the contract at the 3-year mark before committing further. If the hardware will stay past 5 years, the 5-year term is typically the better starting point.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGateRugged-50G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FR5G5-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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