Original price was: CAD$282.44.CAD$227.78Current price is: CAD$227.78.
Authorized Partner for United States (US)The FortiWiFi 51G is a compact branch firewall that pairs a FortiSP5-accelerated NGFW with integrated dual-band Wi-Fi 6 — making it a common choice for small offices or distributed sites that need both wired and wireless security from a single appliance. When your FWF-51G is in production and you want the highest level of Fortinet TAC coverage available, FortiCare Elite (FC-10-FW51G-284-02-12) is the 1-year standalone contract that gets you there.
FortiCare Elite is the top tier in Fortinet’s three-tier support structure. Purchasing the Elite contract for your FortiWiFi 51G includes:
This product is FortiCare Elite — the highest support tier available for the FortiWiFi 51G.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue (P1) response | Next business day | 4 hours | 1 hour |
| Telephone / TAC access | — | ✓ | ✓ |
| Hardware RMA | Next business day | Next business day | Next business day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Elite makes the most sense for the FWF-51G when a branch site has limited on-site IT support and a network outage has real operational cost. The 1-hour P1 response SLA means Fortinet TAC is engaged faster than at the Premium tier — important when your only networking device is down. Organizations that maintain stable firmware branches for compliance or audit purposes also benefit from the LTS access Elite provides.
It’s also commonly chosen at renewal by teams that have experienced multi-hour TAC response delays at the Premium tier during a P1 incident.
DataCenter360.ca delivers your license key electronically within 0–1 business days of purchase. You register it in the Fortinet Support portal (support.fortinet.com) against your FWF-51G serial number. The Elite tier activates immediately for the 1-year term — no hardware change, no reboot required. The start date is the registration date.
FortiCare Elite covers TAC and hardware support only. It does not include FortiGuard security subscriptions such as web filtering, IPS, antivirus, or DNS filtering. If you need both TAC support and FortiGuard security coverage, look at the UTP or Enterprise subscription bundles for the FortiWiFi 51G, which combine FortiCare Premium with a set of FortiGuard services in a single SKU. FortiCloud storage and log retention is a separate add-on as well.
DataCenter360.ca is a certified Fortinet Select Partner operating out of Canada. Licenses for the FWF-51G are sourced through official Fortinet distribution channels and registered against your device at the time of purchase — not at the time of key delivery. If you’re renewing an expiring Elite contract, the new term aligns to your current expiry date so there’s no gap in coverage. Contact us before purchasing if you need to confirm the contract alignment for your serial number.
No. FC-10-FW51G-284-02-12 is a standalone Elite contract — it does not require an active Premium contract as a prerequisite. The “requires FortiCare Premium” condition applies to the upgrade path (FC-10-FW51G-204-02-xx), not to this SKU. You can purchase Elite directly as a new or renewal contract for any registered FWF-51G.
When your FWF-51G goes down or has a severity-1 issue, opening a P1 ticket with Fortinet TAC while on Elite triggers a guaranteed acknowledgment within 1 hour. This compares to a 4-hour SLA at FortiCare Premium and next-business-day at Essential. The actual resolution time depends on the issue, but engagement starts faster.
Yes. If you prefer multi-year coverage, FC-10-FW51G-284-02-36 covers 3 years and FC-10-FW51G-284-02-60 covers 5 years. The support level is identical — only the term length changes.
TAC support, hardware RMA eligibility, and firmware update access end on the contract expiry date. Your FWF-51G continues to operate, but you lose access to TAC engineers and the FortiCare portal benefits. Fortinet sends renewal reminders, and DataCenter360.ca can flag upcoming expirations if you’re managing multiple devices.
Yes. FortiCare Elite on the FWF-51G covers the entire unit — the firewall engine, the integrated Wi-Fi 6 radio, and all onboard LAN and WAN ports. FortiCare is an appliance-level contract, not a per-feature contract. A single Elite SKU covers the full device.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW51G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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