Fortinet FortiAP 222KL FortiCare Elite Support, 1-Year (FC-10-F22KL-284-02-12)

Organizations that evaluate new access point models on annual budget cycles get targeted coverage with FC-10-F22KL-284-02-12. This 1-year FortiCare Elite contract covers a single FortiAP 222KL unit at Fortinet’s highest hardware support tier, keeping the commitment to a single calendar year while still guaranteeing a 15-minute response for critical issues.

What it covers

FC-10-F22KL-284-02-12 places one FortiAP 222KL unit under FortiCare Elite for 12 months. During that period the unit receives:

• 15-minute initial response for Severity 1 (critical) cases, available 24 hours a day, 7 days a week
• 24×7 telephone and web support with Fortinet engineers
• Advanced hardware replacement (RMA): a replacement unit ships before the defective one is returned
• Access to all firmware updates released during the term
• Fortinet online tools and the asset management portal
• Extended long-term support (LTS) eligibility
• Access to the Elite monitoring portal

The Severity 1 response time under Elite is 15 minutes, compared to 1 hour under FortiCare Premium and next-business-day under Essential.

Who needs it

A 1-year Elite contract is the right fit when the purchase decision needs to stay within a single annual approval window. Typical use cases include:

• IT teams piloting the FortiAP 222KL in a high-density Wi-Fi 6 environment before committing to a longer term
• Organizations where procurement runs on a fiscal-year cycle and multi-year approvals require additional sign-off
• Deployments covering a business-critical area, such as a trading floor, operating room, or dense conference facility, where any downtime triggers an immediate escalation and a 15-minute SLA is not optional

Activation & delivery

FC-10-F22KL-284-02-12 is an electronic license. No hardware ships. After purchase, DataCenter360.ca fulfills the license key. Registration is completed through the Fortinet Support Portal (support.fortinet.com) by entering the key against the FortiAP 222KL serial number. The 12-month term starts from the registration date. Coverage and e-delivery are worldwide; no geographic restriction applies to electronic support contracts.

One service vs the bundle

FortiCare Elite (SKU suffix -284-) is a standalone hardware support and engineer-access contract. It does not include FortiGuard security subscription services such as threat intelligence feeds, web filtering, or intrusion prevention. For a 1-year evaluation period, keeping support and security subscriptions as separate line items lets procurement teams renew or change security tiers independently without affecting hardware coverage. If FortiGuard services are also required, those are purchased as separate SKUs.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. For teams working within a single annual budget, the 1-year term carries the lowest upfront cost of any FortiCare Elite option for the FortiAP 222KL, leaving room in the same budget cycle for other line items. Stock is confirmed live and e-delivery typically completes within one business day of payment. Volume or multi-unit inquiries can be directed to the DataCenter360.ca quoting team.

Frequently asked questions