Original price was: CAD$125.36.CAD$117.52Current price is: CAD$117.52.
A FortiAP-231K already carrying an active FortiCare Premium contract doesn’t need to be swapped out to gain a faster support tier. The FC-10-P231K-204-02-36 upgrades that existing Premium contract to FortiCare Elite for three years, tightening the response window and replacement priority without touching the hardware or restarting the support clock from scratch.
FortiCare Premium already provides 24/7 TAC access, firmware and tool downloads, and standard hardware replacement once a fault is confirmed. The Elite upgrade layers on a 15-minute critical-case response commitment (down from Premium’s 1-hour target), moves replacement dispatch to Advanced Replacement status, and opens a direct TAC VPN path so Fortinet engineers can diagnose the unit remotely. On a wireless deployment where an outage is visible to end users immediately, that gap between “next business day” and “same day, remote diagnosis first” is the whole point of buying this upgrade.
This SKU shows up most in mid-size deployments where the original FortiCare Premium purchase turned out to be a step below what the environment actually needs: a clinic network handling PHI, a law firm with compliance-driven uptime targets, or a retail chain where a dead AP means a store floor without wireless POS. Because it’s an upgrade rather than a fresh contract, it only applies on top of an active Premium (247) registration already tied to the unit’s serial number, it does not stand alone.
After checkout, Fortinet issues a registration key against the FortiAP-231K’s serial number. DataCenter360.ca sends that key electronically, typically within 0-1 business days, worldwide. Log into the FortiCare portal at support.fortinet.com, apply the key to the existing Premium contract, and the Elite entitlement takes effect right away, no reshipping, no on-site visit, no downtime on the AP itself.
Premium and Elite share the same base coverage: 24/7 TAC, firmware access, and hardware replacement. Where they diverge is speed and priority. Elite’s critical-case response is 15 minutes against Premium’s 1 hour, replacement shifts to Advanced Replacement with priority parts allocation, and TAC gets a VPN channel for direct remote troubleshooting instead of working purely through case notes. Most branch and campus AP deployments run fine on Premium; environments where a wireless outage stops a clinical, financial, or life-safety process are the ones that justify closing the gap with Elite. If a unit has no FortiCare contract yet, code 284 sells the Elite tier standalone from day one; code 204, this SKU, is specifically the upgrade path for units already on Premium.
As a Fortinet Select Partner, DataCenter360.ca registers FortiCare upgrades directly against your FortiAP-231K’s serial number and can bundle this with a new hardware order or apply it to a unit already in service. Orders ship electronically to any country, most processed the same business day, with Fortinet channel escalation available if a registration hiccup comes up.
It cuts the critical-case response commitment to 15 minutes (Premium is 1 hour), upgrades hardware replacement to Advanced Replacement with priority dispatch, and adds a TAC VPN channel for direct remote diagnostics. Base coverage (24/7 TAC, firmware access, replacement once confirmed) stays the same as Premium.
Yes. The FC-10-P231K-204-02-36 upgrades an active FortiCare Premium (code 247) contract already registered to the FortiAP-231K. If the unit has no active support contract, order FortiCare Premium first and apply this upgrade on top of it.
Yes. FortiCare entitlements register against the unit’s serial number and cannot move to a different device once activated. Have the serial number of the target FortiAP-231K ready when ordering so the registration key is applied correctly.
Yes. The FC-10-P231K-204-02-12 (1-year) and FC-10-P231K-204-02-60 (5-year) versions cover the same upgrade at different lengths. The 3-year term here balances renewal frequency against upfront commitment; both alternatives are listed in the upsell section above.
Yes. FortiCare contracts are electronic entitlements with no geographic restriction on where the covered unit is installed. DataCenter360.ca delivers the registration key worldwide, typically within 0-1 business days of order confirmation.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-231K |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P231K-204-02-36 |
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