Fortinet FortiAP-234G 4-Hour Onsite Engineer Priority RMA, 1-Year (FC-10-P234G-212-02-12)

SKU: FC-10-P234G-212-02-12

Original price was: CAD$643.40.Current price is: CAD$518.87.

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FortiAP-234G 1 Year 4-Hour Hardware and Onsite Engineer  Priority RMA Service (Requires FortiCare Premium or FortiCare Elite)
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Product description

Not every location has qualified IT staff available to handle hardware installation under time pressure. FC-10-P234G-212-02-12 adds one year of 4-Hour Hardware Delivery and Onsite Engineer Priority RMA to a FortiAP-234G, sending both a replacement unit and a Fortinet field engineer to your site within four hours of RMA case confirmation. The engineer performs the hardware swap; no local IT involvement is required.

What This Service Covers

  • Replacement FortiAP-234G unit and Fortinet field engineer on-site within 4 hours
  • Coverage 24×7, including weekends and public holidays
  • Fortinet engineer performs the hardware installation
  • 1-year subscription; requires FortiCare Premium or Elite on the same unit

Who Needs This

The -212- tier is appropriate for sites without qualified on-site IT staff for hardware swaps, locations where compliance or security policies require Fortinet to perform the work, and remote deployments where staffing local IT is not practical. The FortiAP-234G covers medium to high-density environments where AP downtime has an immediate business impact. The 1-year term suits organizations assessing the onsite tier before committing longer.

Activation & Delivery

DataCenter360.ca delivers this license electronically. Register the license key in the Fortinet Support Portal against the FortiAP-234G serial number. When a confirmed hardware failure occurs, open an RMA case with Fortinet Support. Once approved, Fortinet dispatches both the replacement unit and a field engineer to your site within four hours.

FortiCare RMA Tier Comparison

Priority RMA is an add-on that requires FortiCare Premium or Elite active on the FortiAP-234G. The table below shows base support entitlements by tier before Priority RMA is applied:

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Onsite Engineer vs. Hardware-Only Priority RMA Tiers

All Priority RMA tiers for the FortiAP-234G require FortiCare Premium or Elite. The -210- tier delivers a replacement next calendar day for self-installation. The -211- tier cuts the window to four hours, also self-installed. This -212- tier adds a Fortinet field engineer on-site alongside the replacement hardware within four hours. If your site has local IT available, the -211- tier provides comparable hardware speed at lower cost.

Buying from DataCenter360.ca

For locations where local hardware support is not available, the -212- tier closes a gap in coverage. DataCenter360.ca is a Fortinet Select Partner and delivers the FC-10-P234G-212-02-12 license electronically within one business day. Contact us if you are coordinating Priority RMA across multiple FortiAP-234G units or need to align with FortiCare Premium.

What does the Fortinet onsite engineer do during the RMA visit?

The Fortinet field engineer performs the physical hardware replacement at your site: removing the failed FortiAP-234G, installing the replacement unit, and verifying it connects to the wireless controller. Configuration restoration is done from your controller backup.

Does the -212- service cover weekends and holidays?

Yes. The 4-hour response window applies 24×7. Both replacement hardware dispatch and field engineer scheduling occur around the clock, regardless of the day.

Is FortiCare Premium or Elite required for the -212- tier?

Yes. All Priority RMA tiers require active FortiCare Premium or Elite on the same FortiAP-234G. FortiCare Essential is not eligible. DataCenter360.ca can supply FortiCare Premium alongside this service if needed.

How long does the engineer stay on-site?

The field engineer covers the hardware replacement task. Scope is defined by Fortinet Support for each RMA case. The engineer is not available for unrelated configuration work or network troubleshooting during the visit.

Can I renew the -212- tier at the end of the 1-year period?

Yes. Renew with FC-10-P234G-212-02-12 (1-year) or select the FC-10-P234G-212-02-36 or FC-10-P234G-212-02-60 for a longer term to reduce annual renewal steps. DataCenter360.ca can assist with the renewal.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-234G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-P234G-212-02-12

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