Original price was: CAD$641.75.CAD$517.54Current price is: CAD$517.54.
Authorized Partner for United States (US)When an access point goes down and no on-site technician is available to install the replacement, waiting for hardware alone means downtime continues until someone arrives. The FC-10-P23JF-212-02-12 solves both problems: a replacement FortiAP-23JF and a Fortinet field engineer are dispatched simultaneously, arriving on site within four hours of case confirmation.
The -212- tier is the right choice when there is no qualified technician on site to swap the access point, or when a rapid return to service justifies the cost of an engineer dispatch. Hospitals, retail flagship stores, event venues, and dense office environments where wireless downtime directly affects operations are typical use cases. The four-hour engineer arrival also handles the RMA return paperwork, so the IT team does not need to manage the swap process directly.
DataCenter360.ca delivers this subscription electronically. Register the license key in the Fortinet Support Portal against the FortiAP-23JF serial number; coverage is active from that moment. When a hardware failure is confirmed by Fortinet Support, both a replacement unit and a field engineer are dispatched within four hours. No physical media or on-site visit is needed for activation, only for the actual RMA event.
Priority RMA requires FortiCare Premium or Elite on the FortiAP. The table below shows base RMA entitlements by FortiCare tier before Priority RMA is added:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The FortiAP-23JF has three Priority RMA tiers. The -210- (Next Calendar Day) delivers a replacement unit by the next calendar day and your team installs it. The -211- (4-Hour Hardware Delivery) gets hardware on site within four hours, self-installed. The -212- (this service) matches the four-hour hardware window but adds a Fortinet engineer for on-site installation. All tiers require FortiCare Premium or Elite on the FortiAP-23JF.
DataCenter360.ca is a Fortinet Select Partner. The FC-10-P23JF-212-02-12 is in stock and delivered electronically within one business day. If you are purchasing this alongside a FortiCare Premium contract or need a formal quote for procurement, we handle both in a single transaction. Reach out for net-30 terms or to discuss coverage across multiple FortiAP-23JF units.
Yes. The -212- service dispatches both a replacement FortiAP-23JF unit and a Fortinet field engineer to your site within four hours of RMA case confirmation. The engineer handles the physical swap and RMA return process. This distinguishes it from the -211- tier, which delivers only the hardware.
Yes. This Priority RMA add-on requires an active FortiCare Premium or Elite contract on the same FortiAP-23JF unit. FortiCare Essential does not qualify for Priority RMA. DataCenter360.ca carries FortiCare Premium SKUs for the FortiAP-23JF if you need to add coverage at the same time.
Yes. Both the hardware delivery and the engineer dispatch under the -212- tier operate 24×7, including weekends and public holidays. The four-hour clock starts from the moment Fortinet confirms the RMA case, not from the start of the next business day.
Log into the Fortinet Support Portal at support.fortinet.com, go to Asset Management, and register the license key against your FortiAP-23JF serial number. Coverage activates immediately. Keep the confirmation for your records as you will need the contract details when opening an RMA case.
-210- delivers replacement hardware the next calendar day, self-installed. -211- delivers in 4 hours, self-installed. -212- (this service) delivers in 4 hours and includes a Fortinet on-site engineer. All three require FortiCare Premium or Elite on the FortiAP-23JF.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-23JF |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P23JF-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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