Original price was: CAD$643.86.CAD$519.23Current price is: CAD$519.23.
United States (US) Authorized DistributorThe FortiAP-432FR installs in some of the most demanding environments that enterprise wireless touches: oil and gas platforms, industrial manufacturing floors, Class I Division 2 hazardous areas. When one fails in a location where self-service replacement is impractical, FC-10-FR432-212-02-12 sends both the hardware and a Fortinet engineer to your site within four hours.
This contract combines 4-hour hardware replacement with an on-site Fortinet engineer dispatched to your location. When a FortiAP-432FR fails, Fortinet simultaneously ships replacement hardware and routes a qualified engineer to the physical site. The engineer handles installation, validation, and any on-the-spot troubleshooting — removing the burden from local staff who may not be Fortinet-certified or who may not have safe access to the AP’s installed location.
4-Hour Onsite Engineer RMA is the highest Priority RMA tier and requires FortiCare Premium or Elite. The table below shows how it relates to other FortiCare support levels:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The FortiAP-432FR is rated for Class I Division 2 hazardous locations — Class 1 Division 2 means flammable gases or vapors might be present under abnormal conditions. Certified technicians working in these environments face entry procedures, safety protocols, and documentation requirements that make a simple AP swap far more complex than it sounds.
The 4-Hour Onsite Engineer contract makes sense when the installation environment requires certified expertise on-site, when local IT staff cannot safely access the mounting location, or when the organization has a hard SLA that specifies both hardware availability and engineering presence within four hours of a declared failure. It is the right coverage level for mission-critical or safety-adjacent Wi-Fi deployments.
This service subscription is delivered electronically at the time of purchase. DataCenter360.ca provides the Fortinet entitlement key, which you register to the FAP-432FR serial number in the Fortinet Support portal. Coverage including on-site engineer dispatch is active immediately after registration. The contract is tied to the device serial number — straightforward to track and renew per unit.
DataCenter360.ca is a Fortinet Select Partner with the full FortiAP-432FR support catalog. Purchase FC-10-FR432-212-02-12 and receive electronic delivery with same-day entitlement confirmation — the most comprehensive RMA coverage available for this platform.
Priority RMA is a hardware replacement add-on for the FortiAP-432FR that provides faster dispatch than standard return-and-replace. The -212- tier provides replacement hardware and an on-site engineer within four hours. It requires FortiCare Premium or Elite and is separate from FortiGuard security subscriptions.
Yes. This is a worldwide service contract delivered electronically. DataCenter360.ca serves customers in Canada and internationally. The entitlement key registers to your FAP-432FR serial number in the Fortinet Support portal regardless of where the device is located, subject to Fortinet’s regional service availability for on-site dispatch.
Priority RMA contracts for the FortiAP-432FR require FortiCare Premium (FC-10-FR432-247-xx-xx) or FortiCare Elite. They cannot be added to a FortiCare Essential base subscription. If your FortiAP-432FR currently runs Essential support, you need to upgrade to Premium or Elite first before activating this RMA contract.
Yes. The FortiAP-432FR ships with Fortinet’s Limited Lifetime Warranty, which covers manufacturing defects. However, the standard warranty process involves returning the failed unit before a replacement ships, and the timeline is not guaranteed. Priority RMA improves on that baseline by providing advance replacement and a committed delivery window, which is critical for industrial deployments with uptime requirements.
All three are Priority RMA add-ons for the FortiAP-432FR, but they differ in response speed and service scope. The -210- contract provides next-calendar-day hardware delivery. The -211- contract delivers replacement hardware within four hours. The -212- contract adds an on-site Fortinet engineer to the 4-hour hardware delivery. The best tier depends on your site’s operational SLA and whether local staff can safely handle the physical swap.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-432FR |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-FR432-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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