Fortinet FortiAP-432FR 4-Hour Onsite Engineer RMA, 5-Year (FC-10-FR432-212-02-60)

SKU: FC-10-FR432-212-02-60

Original price was: CAD$3,217.01.Current price is: CAD$2,566.76.

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FortiAP-432FR 5 Year 4-Hour Hardware and Onsite Engineer  Priority RMA Service (Requires FortiCare Premium or FortiCare Elite)
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Product description

Permanent wireless installations in classified hazardous areas — oil refineries, chemical processing plants, grain handling facilities — tend to outlast most service cycles. The FortiAP-432FR earns its place in those environments because of its Class I Division 2 certification and Wi-Fi 6 performance. The FC-10-FR432-212-02-60 matches that deployment reality with five years of 4-Hour Onsite Engineer Priority RMA: the full term secured up front, with the best per-year cost among the onsite engineer contracts.

What Five Years of Onsite Engineer RMA Includes

FC-10-FR432-212-02-60 covers one FortiAP-432FR for five years under the 4-Hour Onsite Engineer Priority RMA program:

  • Replacement FortiAP-432FR hardware targeted for on-site arrival within four hours of RMA confirmation
  • Fortinet-certified engineer dispatched to the installation site to replace and validate the unit
  • Coverage includes weekends and public holidays throughout the five-year term
  • Requires an active FortiCare Premium or Elite subscription on the covered serial number

Why the 5-Year Term Makes Sense Here

The FortiAP-432FR is a 4×4 tri-radio Wi-Fi 6 outdoor AP rated for Class I Division 2 environments — places where flammable vapors or gases may be present under abnormal conditions. Replacing a failed unit in those locations is not a task for general IT staff; it requires safety-qualified personnel, work permits, and often coordination with the facility’s operations team. A 5-year service contract means one procurement event, no annual renewal risk, and consistent coverage across the full installation lifecycle.

The table below shows how 4-Hour Onsite Engineer RMA relates to the base RMA entitlements at each FortiCare tier:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Activation & Delivery

The subscription is delivered electronically from DataCenter360.ca within 0–1 business days of order. Register the license key in the Fortinet Support Portal against the FortiAP-432FR serial number to begin coverage. When a failure occurs, open an RMA case with Fortinet Support; replacement hardware and engineer dispatch are both initiated targeting a four-hour window.

Comparing Terms for the FortiAP-432FR 212 Service

The 5-year contract (FC-10-FR432-212-02-60) offers the lowest per-year cost for onsite engineer coverage on the FortiAP-432FR. The 1-year (FC-10-FR432-212-02-12) and 3-year (FC-10-FR432-212-02-36) options are available for shorter commitments. The 4-Hour Hardware Delivery service (FC-10-FR432-211) provides the same response speed without the engineer, at a reduced cost, for sites where qualified on-site staff can handle installation themselves.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP serving enterprise and industrial customers across Canada and worldwide. Priority RMA services are processed electronically, with license keys delivered within 0–1 business days. A matching FortiCare Premium or Elite contract on the same serial number is required before Priority RMA activates.

Can I purchase FC-10-FR432-212-02-60 separately from a FortiCare contract?
You can purchase it separately, but it requires FortiCare Premium or Elite to be active on the same FortiAP-432FR serial number before Priority RMA coverage applies. The two subscriptions must cover the same unit and overlap in dates.

What does the on-site engineer do during a replacement?
The Fortinet engineer handles physical installation of the replacement unit, configuration validation, and connectivity testing on-site. This is especially valuable in Class I Division 2 locations where hazardous-area protocols and safety certifications are required to work near the installed equipment.

Is the 5-year contract renewable after it expires?
Priority RMA contracts are renewed by purchasing a new term. At expiry, purchase a new FC-10-FR432-212-02-12 (1-year), -02-36 (3-year), or -02-60 (5-year) to maintain coverage without a gap.

Is 4-Hour Onsite Engineer RMA available everywhere this AP ships?
The subscription is sold worldwide, but actual on-site engineer dispatch coverage depends on Fortinet’s field-service network in each region. For remote industrial sites, confirm on-site availability with Fortinet Support before purchasing the engineer tier vs. the hardware-only tier.

Does this service cover accessories or only the FortiAP-432FR unit?
The RMA contract covers the FortiAP-432FR AP itself. External antennas, mounting brackets, and power injectors are not included in the RMA replacement. Check with Fortinet Support if ancillary components fail along with the unit.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-432FR

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-FR432-212-02-60

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