Original price was: CAD$556.19.CAD$448.54Current price is: CAD$448.54.
Authorized Partner for United States (US)When a failed access point affects high-density production environments, a 4-hour response window can still translate to significant wireless downtime. FortiCare Elite on the FAP-432G reduces that window to one hour for P1 critical issues and adds same-day hardware replacement, making it the right choice for deployments where availability is a hard requirement.
FC-10-P432G-284-02-12 registers one year of FortiCare Elite against one FAP-432G serial number. The Elite tier provides: 1-hour response for P1 critical issues on a 24/7 schedule, 24/7 telephone access to Fortinet TAC with dedicated escalation paths, same-day hardware replacement (replacing the defective unit the same business day when stock is available), firmware updates and bug fixes, and full Fortinet Support Portal access for the 12-month term.
Understanding where Premium and Elite sit relative to Essential helps size the contract to actual operational requirements for the FAP-432G:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next Business Day | 4-Hour (24/7) | 1-Hour (24/7) |
| Telephone support | Business Hours | 24/7 | 24/7 |
| Advanced hardware replacement | — | ✓ | ✓ |
| Same-day RMA | — | — | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Dedicated TAM & Elite extras * | — | — | ✓ |
* Extended LTS support and monitoring portal are available for FortiGate models only.
FortiCare Elite is appropriate when wireless outages or degraded performance directly impact revenue or operations. Common scenarios include high-density venues (arenas, conference centers, hospitals), enterprise headquarters where wireless is the primary network access layer, retail and hospitality environments with 24/7 operations, and any site where the SLA for wireless recovery is under four hours. Organizations that have already experienced Premium’s response windows and found them insufficient under load also move to Elite at renewal.
FC-10-P432G-284-02-12 is a software contract delivered electronically, typically within one business day of purchase from DataCenter360.ca. Activate the license key in the Fortinet Support Portal using the FAP-432G serial number. Confirm the unit is registered before applying the contract. If upgrading from an existing Premium contract, the 204 upgrade SKU may be more cost-effective; contact DataCenter360.ca to confirm the best path.
FortiCare Elite is also available in 3-year (FC-10-P432G-284-02-36) and 5-year (FC-10-P432G-284-02-60) terms, which reduce the effective per-year cost. For sites where Elite’s response requirements are not strictly necessary, FortiCare Premium (FC-10-P432G-247-02-12) provides the next tier down with 4-hour response and advanced hardware replacement.
As an authorized Fortinet Select Partner, DataCenter360.ca carries FortiCare Elite contracts across the FortiAP line. This 1-year contract ships electronically to customers in any country, with no minimum order. Reach out for volume pricing on multi-unit fleet orders.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-432G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P432G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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