Fortinet FortiAP-432G FortiCare Premium Support, 1-Year (FC-10-P432G-247-02-12)

The FC-10-P432G-247-02-12 registers one year of FortiCare Premium support against a FortiAP-432G serial number. Premium includes 4-hour response for critical issues around the clock, 24/7 telephone access to Fortinet TAC, advanced hardware replacement if the unit fails, and continuous firmware and portal access. For enterprise wireless deployments where a failed AP directly impacts users or operations, Premium is the baseline service level that keeps downtime inside the SLA window.

What’s Covered for 12 Months

Service code 247 is Fortinet’s FortiCare Premium tier applied to the FAP-432G model. Activating this 1-year contract against the unit’s serial number provides: 4-hour response for P1 critical issues on a 24/7 schedule, 24/7 telephone support with Fortinet TAC engineers, advanced hardware replacement (next-business-day dispatch for defective units), firmware updates and bug fixes, and access to Fortinet’s support portal for case management and knowledge base resources.

FortiCare Tier Comparison

FortiCare Premium raises the base service level over Essential across every dimension that matters for production wireless infrastructure:

* Extended LTS support and monitoring portal are available for FortiGate models only.

Deployment Context

Most organizations start FortiAP premium support at a 1-year term to evaluate coverage needs before committing to a longer contract. The 1-year Premium contract on the FAP-432G is also appropriate for project-based deployments, temporary installations, and any site where the wireless infrastructure is expected to change significantly within the next year. For permanent deployments, the 3-year and 5-year terms deliver better per-year cost.

Activation and Delivery

FC-10-P432G-247-02-12 is a software license delivered electronically, typically within one business day of purchase from DataCenter360.ca. Activate the license key through the Fortinet Support Portal using the FAP-432G’s serial number. Confirm the unit is registered before applying the contract to ensure the term starts correctly.

Other Terms and Upgrade Paths

The same FortiCare Premium coverage is available in 3-year (FC-10-P432G-247-02-36) and 5-year (FC-10-P432G-247-02-60) terms for lower per-year cost. For environments where 1-hour critical response and same-day RMA are required, the FortiCare Elite 1-year contract (FC-10-P432G-284-02-12) is the next step up. All terms are available from DataCenter360.ca for immediate electronic delivery.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FortiCare contracts across all FortiAP models. This 1-year Premium contract is available for immediate electronic delivery to customers in any country. No minimum order quantity.