Fortinet FortiAP-432G 4-Hour Onsite Engineer RMA, 3-Year (FC-10-P432G-212-02-36)

SKU: FC-10-P432G-212-02-36

Original price was: CAD$2,447.22.Current price is: CAD$1,952.57.

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FortiAP-432G 4-Hour Onsite Engineer RMA, 3-Year (FC-10-P432G-212-02-36): three years of 4-hour onsite engineer Priority RMA for the FortiAP-432G outdoor Wi-Fi 6E AP. A certified engineer and replacement unit arrive within four hours of case confirmation. Requires FortiCare Premium or Elite.
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Product description

Outdoor access points supporting mission-critical coverage at permanent sites need more than next-day hardware on a shelf. FC-10-P432G-212-02-36 provides three years of 4-Hour Onsite Engineer Priority RMA for a single FortiAP-432G: when a unit fails, Fortinet dispatches both a certified engineer and replacement hardware, both targeting arrival within four hours of case confirmation.

What This Service Covers

  • Fortinet-certified engineer dispatched to the FortiAP-432G site within 4 hours of case confirmation
  • Replacement FortiAP-432G hardware included with the engineer visit
  • Three-year subscription on a single FortiAP-432G serial number
  • Requires an active FortiCare Premium or Elite contract on the same unit

About the FortiAP-432G

The FortiAP-432G is a ruggedized IP67-rated outdoor tri-radio Wi-Fi 6E access point. It operates on 2.4 GHz, 5 GHz, and 6 GHz (6 GHz subject to regional regulatory clearance) with 4×4 MIMO per radio and an aggregate throughput ceiling of up to 8.35 Gbps. 802.3bt PoE input supports single-cable installation; integrated BLE adds locationing. Permanent pole and wall mounts suit stadiums, transit stations, warehouses, and large campus exteriors where the AP will not be moved once deployed.

The RMA table below places the -212- onsite tier within the FortiCare support hierarchy:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Three-Year Coverage for Mid-Lifecycle Deployments

The 3-year term (FC-10-P432G-212-02-36) removes two annual renewal cycles compared to the 1-year contract (FC-10-P432G-212-02-12). This suits FortiAP-432G units in mid-lifecycle deployments where the site is expected to run on current hardware for another three to four years. For units in permanent long-lifecycle installations, the 5-year term (FC-10-P432G-212-02-60) provides maximum contract continuity. For units still in evaluation phases, the 1-year term avoids locking in a service level before deployment requirements are confirmed.

Activation & Delivery

FC-10-P432G-212-02-36 is an electronic license key delivered by DataCenter360.ca within 0-1 business days. Register it in the Fortinet Support Portal under the target FortiAP-432G serial number. Coverage is active immediately upon registration. For an RMA event, open a case with Fortinet Support; engineer dispatch and hardware shipment begin together targeting the 4-hour arrival window from case confirmation.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to process Priority RMA contracts for enterprise and government customers in Canada and worldwide. All license keys are delivered electronically and globally valid. The hardware-delivery-only equivalent (FC-10-P432G-211-02-36) is available at a lower price point for sites where engineer dispatch is not required at replacement time.

Does the 3-year contract provide uninterrupted coverage, or are annual check-ins required?
FC-10-P432G-212-02-36 provides continuous 4-hour onsite Priority RMA coverage for three full years from the activation date. No annual renewal is required during the 36-month term; renew before expiry to maintain coverage without a gap.

Is the 4-hour onsite SLA guaranteed around the clock?
Yes. Priority RMA applies 24 hours a day, 7 days a week, including weekends and statutory holidays. The 4-hour window begins from Fortinet RMA case confirmation, not from the initial support contact.

Can I add a -212- contract to a unit that already has a -211- contract?
Yes. Purchase the -212- contract and co-term it with the existing -211-. The higher tier takes priority when active simultaneously. Consult Fortinet Support on how contract overlap is handled and whether credit is available for the remaining -211- period.

What qualifies as a valid hardware failure that triggers the 4-hour engineer dispatch?
Fortinet Support evaluates the failure before opening an RMA case. Defects in the unit’s normal operating components qualify. Physical damage from misuse, improper installation, or environmental factors outside the unit’s rated specifications may not be covered and would not trigger a Priority RMA dispatch.

Is the FortiAP-432G eligible for Elite FortiCare support?
FortiCare Elite is currently offered for FortiGate-platform products, not FortiAP hardware. For the FortiAP-432G, FortiCare Premium is the highest qualifying tier that unlocks Priority RMA add-on eligibility. Verify with Fortinet if Elite eligibility changes for FortiAP series in future updates.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-432G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-P432G-212-02-36

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