Fortinet FortiAP-433G FortiCare Elite Support, 1-Year (FC-10-PG433-284-02-12)

SKU: FC-10-PG433-284-02-12

Original price was: CAD$252.42.Current price is: CAD$203.56.

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FC-10-PG433-284-02-12 is a 1-year FortiCare Elite support contract for the Fortinet FortiAP-433G. Includes 15-minute critical-issue response, next-calendar-day hardware replacement, and full firmware access — delivered electronically worldwide from DataCenter360.ca.
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Product description

For IT teams running FAP-433G access points across retail floors or healthcare corridors, a 15-minute critical response SLA and next-calendar-day hardware swap mean the word “outage” rarely turns into a multi-hour event. FC-10-PG433-284-02-12 is FortiCare Elite for the FAP-433G: Fortinet’s highest support tier for wireless access points, with next-calendar-day RMA included and no separate Priority add-on required.

What FortiCare Elite Covers

The Elite tier adds three things on top of the Premium baseline. First, the critical-issue initial response drops from four hours to fifteen minutes — meaningful when a production AP bank goes offline and escalation paths are short. Second, hardware replacement upgrades to next-calendar-day delivery (not next business day), so a failed unit won’t sit waiting through a weekend. Third, Priority RMA — normally a paid add-on for Premium holders — is bundled in at no extra cost.

FortiCare Tier Comparison

This contract activates FortiCare Elite on your FAP-433G.

Essential Premium Elite
Critical-issue response Next business day 4 hours 15 minutes
Telephone support Business hours 24×7 24×7
Hardware replacement (RMA) Next business day Next business day Next calendar day
Priority RMA Add-on eligible ✓ Included
Firmware, tools & support portal
Extended LTS & monitoring portal FortiGate only

Who Needs Elite Tier for the FAP-433G

Healthcare networks where patient Wi-Fi is a clinical tool, financial trading floors where AP downtime equals compliance exposure, and event venues with a hard broadcast start time all benefit from a 15-minute response commitment and same-day hardware dispatch. If your internal SLA to your own customers is tight, the Elite tier helps you meet it without relying on a Premium response window that may not clear in time.

Activation and Delivery

This is a software license. DataCenter360.ca delivers the activation key by email after order processing, typically the same business day. Register it in the Fortinet Support Portal against the FAP-433G’s serial number; no hardware ships. The contract term starts at registration, or at the expiry of an existing contract if you are renewing in advance.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner. All support contracts come through Fortinet’s authorized channel, so the license key registers cleanly without grey-market flags. Licenses are delivered electronically and are valid worldwide — the physical location of your FAP-433G access points does not restrict coverage or support availability.

Does FortiCare Elite include Priority RMA for the FAP-433G, or is that separate?
Priority RMA is included in the Elite tier at no extra charge. You do not need to purchase FC-10-PG433-210-02-12 separately if you hold an Elite contract. Next-calendar-day hardware dispatch is part of Elite by default.
What does “15-minute critical-issue response” mean in practice?
Fortinet TAC commits to assigning an engineer to a critical-severity case within 15 minutes of submission — 24 hours a day, 7 days a week. It does not guarantee resolution in 15 minutes, but a qualified Fortinet engineer is actively working the case within that window.
Can I upgrade an active FortiCare Premium contract to Elite mid-term?
Yes. FC-10-PG433-204-02-12 is a 1-year upgrade from FortiCare Premium to Elite for the FAP-433G. It requires an active Premium contract on the device. If you are starting fresh without an existing Premium contract, this SKU (FC-10-PG433-284-02-12) is the direct Elite activation.
Is FC-10-PG433-284-02-12 available in multi-year terms?
Yes, 3-year and 5-year FortiCare Elite contracts exist for the FAP-433G (FC-10-PG433-284-02-36 and FC-10-PG433-284-02-60). Multi-year terms lock in pricing and eliminate the annual renewal task. Contact DataCenter360.ca for current pricing on longer terms.
Does the FAP-433G require a FortiCare contract to function at all?
No. The FAP-433G hardware operates without a FortiCare contract — existing firmware and wireless functionality are retained. Without an active contract you lose access to firmware updates, TAC support, and RMA entitlement. For any production deployment, active FortiCare coverage is strongly recommended.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-433G

Product Type

Product Group

End of Order Date (EOO)

2025-12-30

Last Service Extension Date (LSED)

2029-12-30

End of Support Date (EOS)

2030-12-30

Product Family

FortiAP

MPN

FC-10-PG433-284-02-12

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