Fortinet FortiAP-433G FortiCare Premium to Elite Upgrade, 1-Year (FC-10-PG433-204-02-12)

You already have FortiCare Premium on your FAP-433G. FC-10-PG433-204-02-12 steps that coverage up to Elite — adding a 15-minute critical response SLA and next-calendar-day hardware replacement — without replacing the base contract. This is the targeted SKU for organizations that initially deployed at the Premium tier and now need Elite-level commitments to match a tighter operational or customer-facing SLA.

What This Upgrade Adds

FortiCare Premium already covers 24×7 phone support and a 4-hour response on critical cases. The Elite layer on top changes two things: the initial critical-issue response drops from four hours to fifteen minutes, and hardware replacement moves from next-business-day to next-calendar-day. Priority RMA — normally a paid add-on for Premium accounts — is included in Elite at no extra cost.

Who Uses the Upgrade SKU

This contract suits teams who purchased FortiCare Premium at deployment and later found the four-hour response window was too long, often after a real incident. It also fits environments where the FAP-433G was added to a site already running Elite-tier coverage on other Fortinet gear, and the team wants to standardize response times across the entire stack.

Activation Requirements

FC-10-PG433-204-02-12 requires an active FortiCare Premium contract on the same FAP-433G serial number. You cannot apply this upgrade to a device with only Essential coverage or no active contract. Fortinet’s support portal verifies the Premium entitlement at registration. If you need Elite coverage from scratch, use FC-10-PG433-284-02-12 instead — that is a direct Elite activation, no upgrade path required.

Activation and Delivery

The upgrade ships as an electronic license key. DataCenter360.ca emails delivery within 0-1 business days of order. Activate it in the Fortinet Support Portal against the FAP-433G serial number, linked to the existing Premium contract. Elite-tier entitlements take effect immediately at registration and run for one year from that date.

Buying from DataCenter360.ca

Sourced through Fortinet’s authorized distribution channel, the upgrade key that DataCenter360.ca delivers registers without complications. The process is identical to any other FortiCare purchase: order, receive the key by email, register in the support portal. For organizations with multiple FAP-433G units all running Premium, the same upgrade pattern applies one serial number at a time — contact DataCenter360.ca for fleet pricing.