Fortinet FortiAP-433G FortiCare Premium Support, 1-Year (FC-10-PG433-247-02-12)

SKU: FC-10-PG433-247-02-12

Original price was: CAD$168.28.Current price is: CAD$157.77.

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FC-10-PG433-247-02-12 is a 1-year FortiCare Premium support contract for the Fortinet FortiAP-433G. Covers 24×7 phone support, 4-hour critical-issue response, and ongoing firmware updates for the AP — delivered electronically worldwide from DataCenter360.ca.
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Product description

Four radios draw steady power from the FAP-433G’s processor around the clock — and when something goes wrong at midnight, a support contract is the line between a ten-minute fix and a next-morning ticket. FC-10-PG433-247-02-12 is the FortiCare Premium tier for the FAP-433G: 24×7 phone access, a 4-hour initial response on critical issues, and a continuous stream of firmware updates for the life of the term.

What FortiCare Premium Covers

This contract gives you three core entitlements. First, around-the-clock telephone and web support through Fortinet TAC — no waiting until 9 a.m. Monday. Second, Fortinet commits to an initial response within four hours for critical-severity cases, which matters when a campus AP segment goes dark mid-event. Third, the firmware pipeline stays open: every OS release, security patch, and feature update for the FortiAP-433G is available as soon as Fortinet posts it.

FortiCare Tier Comparison

FortiCare comes in three tiers. This contract activates FortiCare Premium on your FAP-433G.

Essential Premium Elite
Critical-issue response Next business day 4 hours 15 minutes
Telephone support Business hours 24×7 24×7
Hardware replacement (RMA) Next business day Next business day Next calendar day
Priority RMA add-on Eligible ✓ Included
Firmware, tools & support portal
Extended LTS & monitoring portal FortiGate only

Who Buys This

Any organization running FAP-433G access points in a production Wi-Fi 6E environment — corporate offices, retail chains, campus networks, hospitality properties — where a multi-hour AP outage directly affects operations. IT teams holding FortiCare Essential who need to step up to 24×7 coverage also use this SKU for renewals or new activations.

Activation and Delivery

FC-10-PG433-247-02-12 is an electronic license. After your order clears, DataCenter360.ca delivers the license key by email, typically within 0-1 business days. Register it against the FAP-433G’s serial number in the Fortinet Support Portal and coverage begins immediately. No hardware ships with this order.

Buying from DataCenter360.ca

As a Fortinet Select Partner in Canada, DataCenter360.ca purchases support contracts directly through Fortinet’s authorized channel. Licenses are sourced fresh from Fortinet, not grey-market, so registration goes through without flags. Orders process fast — most keys land in your inbox the same business day. For a fleet of FAP-433G units, contact DataCenter360.ca for volume renewal pricing.

Does FC-10-PG433-247-02-12 cover all FAP-433G hardware issues?
FortiCare Premium covers TAC support and firmware updates. Hardware replacement (RMA) is included at standard next-business-day entitlement. For faster turnaround, a Priority RMA add-on (FC-10-PG433-210-02-12) or the Elite tier (FC-10-PG433-284-02-12) provides next-calendar-day dispatch.
Can I activate this contract on multiple FAP-433G units?
Each FC-10-PG433-247-02-12 covers one FAP-433G serial number. One license per access point. Contact DataCenter360.ca for volume pricing when renewing a larger AP fleet.
What is the difference between FortiCare Premium and FortiCare Elite for the FAP-433G?
Elite (FC-10-PG433-284-02-12) adds a 15-minute critical response SLA (vs. 4 hours for Premium), upgrades hardware replacement to next-calendar-day, and bundles Priority RMA at no extra charge. The upgrade SKU FC-10-PG433-204-02-12 lets you step from Premium to Elite mid-term without replacing the base contract.
Is this contract available worldwide or only for Canadian buyers?
FortiCare support contracts are delivered electronically and are available to customers in any country. DataCenter360.ca ships licenses worldwide. The contract activates on Fortinet’s global support portal regardless of where the FAP-433G is physically deployed.
What happens if my FortiCare Premium lapses between renewal cycles?
A lapsed contract removes access to TAC phone and ticket support, stops firmware updates, and cancels RMA entitlement. Fortinet typically allows reinstatement, but re-activating a lapsed contract may require a back-fill fee. Renewing before the expiry date avoids any coverage gap or extra cost.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-433G

Product Type

Product Group

End of Order Date (EOO)

2025-12-30

Last Service Extension Date (LSED)

2029-12-30

End of Support Date (EOS)

2030-12-30

Product Family

FortiAP

MPN

FC-10-PG433-247-02-12

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