Fortinet FortiAP-443K FortiCare Elite Support, 1-Year (FC-10-FP43K-284-02-12)

SKU: FC-10-FP43K-284-02-12

Original price was: CAD$326.63.Current price is: CAD$263.41.

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The FC-10-FP43K-284-02-12 is the 1-year FortiCare Elite support contract for the FortiAP-443K, providing 15-minute P1 response, priority hardware replacement processing, and 24×7 TAC. Worldwide electronic delivery from an authorized Fortinet partner.
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Product description

When a FortiAP-443K supports a high-stakes wireless environment, hardware failures and slow support queues carry real costs. The FC-10-FP43K-284-02-12 puts the FAP-443K-A on FortiCare Elite for one year: 15-minute P1 response, priority hardware replacement queue, 24×7 TAC, and continuous firmware access for the duration.

What FortiCare Elite Covers

This is a FortiCare Elite contract, the highest tier in Fortinet’s support hierarchy for FortiAP devices.

Feature Essential Premium Elite
Critical-issue (P1) response Next business day 1 hour 15 minutes
24×7 telephone TAC
Advanced hardware replacement Next business day Priority queue
Firmware access and portal
Priority RMA processing
Accelerated SLA response

FortiCare Essential is typically renewal-only on the FortiAP-443K. Premium is the standard entry point for production deployments. Elite extends that with 15-minute P1 response, priority replacement queue, and accelerated response across all severities. It is available as a standalone contract or as an upgrade on top of an active Premium contract.

Who Needs FortiCare Elite on the FAP-443K-A

FortiCare Elite is the right choice when a wireless outage on a single AP carries measurable operational cost. The FAP-443K-A is a high-density Wi-Fi 7 access point; in hospital environments it may carry clinical devices on a network with zero tolerance for unplanned outages. Financial trading floors, large-venue operators, and critical infrastructure networks should evaluate Elite over Premium. If a 1-hour TAC response misses your recovery time objective, Elite’s 15-minute SLA changes the calculation.

Activation and Delivery

DataCenter360.ca delivers the contract key electronically, typically within the same business day. Activate it in the Fortinet Support Portal against your FAP-443K-A serial number and Elite SLAs take effect immediately for a full 12 months.

Other Terms and Related Contracts

FortiCare Elite is also available in 3-year (FC-10-FP43K-284-02-36) and 5-year (FC-10-FP43K-284-02-60) terms. If you prefer to start on FortiCare Premium, the 1-year Elite Upgrade (FC-10-FP43K-204-02-12) can be stacked on top of an active Premium contract to achieve Elite SLAs without replacing the Premium entitlement.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell the full FortiCare catalog including Elite contracts. For teams evaluating Elite across a fleet of FortiAP-443K units, we can provide a per-unit quote and coordinate bulk contract registration. Delivery is electronic and typically same-day.

What does 15-minute P1 response mean in practice?
A P1 case is a complete service outage with no workaround. Under Elite, Fortinet commits to responding within 15 minutes. Under Premium, the same case gets a 1-hour response target. The faster SLA matters when wireless recovery time directly affects business operations.

Is this contract available outside Canada?
Yes. FortiCare Elite carries no geographic restriction. DataCenter360.ca delivers the key electronically to any country within 0-1 business days.

Can I add Elite to an existing Premium contract instead of buying it outright?
Yes. Purchase FC-10-FP43K-204-02-12 and register it against the same serial number alongside your active Premium contract. It adds Elite SLAs on top of Premium entitlements without replacing the Premium contract.

Does FortiCare Elite change how firmware updates are delivered?
Firmware access is included in all FortiCare tiers. Elite does not add separate firmware channels, but it ensures faster support response when a firmware-related issue arises.

What hardware replacement process does Elite provide?
Elite moves your RMA request to a priority queue at the Fortinet depot. Advance replacement applies: Fortinet ships a unit before receiving the faulty hardware back. Priority queue status reduces dispatch time compared to Premium. Actual lead times depend on regional depot availability.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-443K

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-FP43K-284-02-12

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