Original price was: CAD$641.75.CAD$517.54Current price is: CAD$517.54.
Authorized Partner for United States (US)When a FortiAP-831F goes down in a site with real uptime pressure, waiting even a few hours for a courier isn’t always an option. The FC-10-P831F-212-02-12 adds a 1-Year 4-Hour Hardware and Onsite Engineer Priority RMA to your FortiCare Premium or Elite contract: if the unit fails, a certified Fortinet engineer arrives on-site within four hours, replacement hardware in hand.
The 212 service code represents the highest-tier Priority RMA option for the FortiAP-831F. It combines two components: a replacement access point dispatched to your facility, and a certified Fortinet field engineer who arrives with it. The engineer handles the physical swap-out, verifies basic configuration, and hands the restored unit back to your team. No need to troubleshoot or ship the failed unit back before the replacement arrives.
This add-on requires an active FortiCare Premium or Elite support contract on the same device. It cannot be purchased as standalone support; it layers on top of the base contract’s remote TAC and firmware access.
Organizations that operate Wi-Fi-dependent workflows in healthcare facilities, hospitality environments, warehouses, or high-density venues where a single AP failure can affect a coverage zone. The 212 tier suits sites where the window for acceptable downtime is measured in hours rather than days, and where in-house staff capacity for AP swaps is limited or unavailable during off-hours.
FC-10-P831F-212-02-12 is a service contract. After purchase, Fortinet processes the entitlement and attaches it to the registered FortiAP-831F unit. DataCenter360.ca fulfils the contract electronically to any country, typically within the same business day. No physical shipment.
To activate the on-site response SLA, the device must be registered on the FortiCare portal with the FortiCare Premium or Elite base contract already active. The 212 RMA add-on then layers on top.
Priority RMA add-ons are available on FortiCare Premium and Elite support contracts. The table below shows how the three tiers compare for hardware support on this device.
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is an authorized Fortinet Select Partner and MSSP. The 1-Year Priority RMA contract (FC-10-P831F-212-02-12) is delivered electronically, no waiting on physical media. Multi-year options are available on the 36 and 60 SKU pages in the P831F-212 family.
Yes. The 212 Priority RMA add-on (FC-10-P831F-212-02-12) requires an active FortiCare Premium or Elite base contract on the same FortiAP-831F. It cannot be used with FortiCare Essential.
You open a case with Fortinet TAC. Once the failure is confirmed as a hardware issue, Fortinet dispatches a certified engineer and a replacement unit. Both arrive at your site within four hours. The engineer handles the swap-out on-site.
Yes. DataCenter360.ca can deliver this license contract to any country worldwide. The contract is fulfilled electronically, and the on-site RMA response is handled by Fortinet’s global support network based on your registered site address.
The 210 provides next calendar day hardware delivery. The 211 adds 4-hour hardware courier delivery but no engineer. The 212 (this product) includes both a 4-hour hardware courier and an on-site engineer to complete the swap. Choose based on your team’s capacity and downtime tolerance.
Yes. The 1-Year contract (FC-10-P831F-212-02-12) can be renewed before the expiry date by purchasing a new contract for the same device. DataCenter360.ca can also quote other term lengths across the P831F-212 family.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-831F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P831F-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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