Original price was: CAD$220.34.CAD$177.69Current price is: CAD$177.69.
United States (US) Authorized PartnerFortiCare Elite for the FortiAP-831F represents the top tier of Fortinet’s support structure. Where FortiCare Premium answers a P1 incident within 1 hour, Elite answers within 15 minutes. Where Premium ships hardware replacement the next business day, Elite ships same day. And where Premium relies on a shared TAC pool, Elite assigns a dedicated TAC engineer to your account. FC-10-P831F-284-02-12 is the contract for environments where a single AP outage has measurable consequences and the 1-hour Premium SLA is not tight enough.
This contract is at the Elite tier. Review the full tier comparison below before selecting the right coverage level for your deployment.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Same-day advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
| Dedicated TAC engineer | — | — | ✓ |
FortiCare Elite for the FortiAP-831F includes 24×7 TAC access with a 15-minute response SLA for P1 (network down) incidents and a 1-hour SLA for P2. Hardware replacement under Elite is same-day advance exchange: Fortinet ships a replacement the day you open the RMA, not the next business day. A dedicated TAC engineer is assigned to your account, providing continuity of context across incidents rather than starting fresh with a different support agent each time. Firmware updates and portal access are included throughout the term.
FortiCare Premium (FC-10-P831F-247-02-12) is the right choice for the majority of FortiAP-831F deployments. Elite is for the ones where that isn’t true: venues with contracted uptime SLAs, campuses where a coverage gap in a high-density zone affects revenue-generating services, or organizations with compliance frameworks that specify recovery time objectives measured in minutes. The dedicated TAC engineer is also a differentiator for teams that want institutional knowledge of their specific configuration built into their support relationship rather than re-explaining their network topology on every call.
Electronic license, delivered by email within 0–1 business days of order confirmation. You receive a contract key for registration against the FortiAP-831F serial number via Fortinet’s customer portal or through FortiGate/FortiEdge Cloud. No physical shipment. The dedicated TAC engineer assignment occurs after registration and contract activation through your Fortinet account manager.
DataCenter360.ca is a Fortinet Select Partner. We can bundle the FortiAP-831F hardware and FortiCare Elite contract in a single order for registration at purchase. The 3-year and 5-year Elite terms are also available for organizations that prefer to lock in coverage and dedicated TAC engineer assignment for a longer horizon. Contact us for pricing on multi-AP Elite deployments.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-831F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P831F-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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