Original price was: CAD$146.89.CAD$137.71Current price is: CAD$137.71.
United States (US) Authorized PartnerA FortiAP-831F without a support contract works until it doesn’t — and when an 8×8 enterprise AP in a high-density production environment stops responding, the response window matters. FortiCare Premium (FC-10-P831F-247-02-12) covers the FortiAP-831F with 24×7 TAC access, a 1-hour response SLA for P1 incidents, and next-business-day advance hardware exchange, so a failed unit gets a replacement shipped before you’ve finished the incident report. This contract is the standard recommendation for any production deployment of the FortiAP-831F.
| Feature | Essential (314) | Premium (247) | Elite (284) |
| TAC Hours | 12×5 | 24×7 | 24×7 |
| P1 Response SLA | Next business day | 1 hour | 15 minutes |
| P2 Response SLA | Best effort | 2 hours | 1 hour |
| Firmware Updates | ✓ | ✓ | ✓ |
| Hardware Replacement | Return-to-factory | Next business day (advance exchange) | Same day (advance exchange) |
| Dedicated TAC Engineer | — | — | ✓ |
| FortiGuard Services | Not applicable — FortiAP hardware; security policy managed by controller | ||
FortiCare Premium for the FortiAP-831F includes 24×7 TAC access via phone, email, and web portal, with a 1-hour response SLA for Priority 1 (network down) incidents and 2-hour SLA for Priority 2. Firmware updates and security patches are covered for the contract term. Critically, hardware replacement under Premium is advance exchange: Fortinet ships a replacement unit before receiving your failed one, minimizing downtime. Contract registration is tied to the AP serial number and managed through Fortinet’s customer portal or your FortiManager/FortiGate.
FortiCare Premium is the right tier for the vast majority of FortiAP-831F deployments. It covers 24×7 TAC with a tight P1 SLA and advance exchange hardware replacement. FortiCare Elite (FC-10-P831F-284-02-12) steps up to a 15-minute P1 SLA, same-day hardware replacement, and a dedicated TAC engineer — the additional cost is justified for organizations where a single AP outage affects mission-critical operations or regulatory uptime commitments. Most enterprise IT teams running multiple APs will find Premium sufficient; Elite is for zero-tolerance environments.
DataCenter360.ca is a Fortinet Select Partner. FortiCare Premium contracts deliver electronically within 0–1 business days, available worldwide. We can bundle the FAP-831F-A hardware and a FortiCare Premium contract in a single order for clean serial-number registration at time of purchase. Multi-year terms (3-year and 5-year) and the Elite tier are also available — contact us for bulk pricing on multi-AP deployments.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-831F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P831F-247-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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