Fortinet FortiAP HD 224KR FortiCare Premium Support, 1-Year (FC-10-HD2KR-247-02-12)

Keeping a concealed-ceiling access point operational requires support that moves as fast as the problem. The 1-Year FortiCare Premium contract for the FAP-HD-224KR gives IT teams a full calendar year of 1-hour critical response, direct telephone access, and advance-ship hardware replacement without locking into a multi-year commitment. It is a natural fit for early-phase deployments, annual procurement cycles, or pilots where coverage requirements are still being validated before a longer term is agreed.

What it covers

FortiCare Premium Support (svc code 247) for the FAP-HD-224KR covers the support tier above Essential. When a critical fault is reported, Fortinet engineers respond within one hour by telephone or chat. If the unit fails, Fortinet ships a replacement before receiving the defective hardware back, which is the advance-ship RMA model. For a 224KR deployed with its antenna routed through conduit above a drop ceiling, that speed matters: diagnosing a concealed unit and waiting for a standard return-and-replace cycle can extend an outage for hours. The subscription also includes firmware updates, access to Fortinet’s online toolset, and the Fortinet asset management portal throughout the term.

Who needs it

The FAP-HD-224KR is built for installations where the AP body is hidden and external antennas carry the signal: long corridors, transit facilities, convention halls, and open-plan spaces where mounting constraints prevent a standard ceiling-dome installation. In these environments, a failed AP is not immediately visible. Users typically notice degraded coverage before IT confirms the source. The 1-hour response SLA and advance-ship replacement are well matched to this profile because they cut the gap between fault detection and restored service, with no need to wait for a standard parts return cycle before a replacement ships.

Activation & delivery

This is an electronic license delivered worldwide by email. After purchase, Fortinet issues a registration code that is activated against the FAP-HD-224KR serial number through the Fortinet Support Portal. No physical shipment is required. Delivery is typically same-day, and the support term begins on the activation date. The contract covers one FAP-HD-224KR unit and is non-transferable between serial numbers.

One service vs the bundle

FortiCare is available in three tiers. The table below shows where Premium sits relative to Essential and Elite, so teams can confirm this is the right coverage level for the FAP-HD-224KR before purchasing.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and sells FortiCare Premium Support to organizations worldwide. The 1-Year term suits teams managing annual renewal calendars or evaluating FAP-HD-224KR performance in a new deployment before committing to a longer contract. Orders are fulfilled electronically; volume pricing is available on request.

Frequently asked questions