Fortinet FortiAP HD 224KR FortiCare Premium Support, 5-Year (FC-10-HD2KR-247-02-60)

For installations where the FAP-HD-224KR is a permanent fixture and the wireless design is not expected to change, the 5-Year FortiCare Premium contract covers the full operational lifespan of the deployment in a single purchase. Corridor runs, transit facilities, and high-density venues that have committed to the 224KR platform for the long term gain five years of 1-hour critical response, advance-ship RMA, and telephone support without revisiting the renewal process until the next refresh cycle.

What it covers

FortiCare Premium Support (svc code 247) for the FAP-HD-224KR covers everything above the Essential tier for five uninterrupted years. Critical-fault response is within one hour by telephone or chat at any time of day. Hardware replacement uses the advance-ship model: Fortinet ships a replacement unit before receiving the defective one back. For a 224KR with external antennas threaded through conduit in a structured ceiling installation, that advance-ship step removes the lag between a confirmed hardware fault and the arrival of replacement hardware. Firmware updates, Fortinet’s online support tools, and the asset management portal are included for the entire five-year term.

Who needs it

The 5-Year term suits organizations that have standardized on the FAP-HD-224KR for a deployment with a defined long lifecycle: purpose-built transit infrastructure, permanent exhibition halls, institutional campuses, or any environment where replacing the wireless design within five years is not in the capital plan. A single 5-year contract also simplifies the administrative load for IT teams managing multiple 224KR units across a site, because all units purchased together can share the same renewal date, reducing the number of separate support transactions over the asset’s life.

Activation & delivery

This is an electronic license delivered worldwide by email. After purchase, Fortinet issues a registration code that activates against the FAP-HD-224KR serial number through the Fortinet Support Portal. No physical shipment is required. Delivery is typically same-day, and the 5-year term begins on the activation date. Co-terming with existing active coverage on the same unit is supported; contact DataCenter360.ca before purchasing if the unit already has a FortiCare contract in place.

One service vs the bundle

FortiCare is available in three tiers. The table below shows where Premium sits relative to Essential and Elite. Teams committing to a 5-year term should verify this tier matches their SLA requirements before purchasing.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling FortiCare Premium Support to organizations worldwide. The 5-Year term delivers the greatest reduction in per-year support cost and is the right choice when the FAP-HD-224KR is part of a permanent wireless build that will not be refreshed within the contract window. Contact DataCenter360.ca for volume pricing on multi-unit orders or to align a new 5-year term with an existing contract expiry.

Frequently asked questions