Fortinet FortiAP 231KD FortiCare Elite Support, 1-Year (FC-10-231KD-284-02-12)

SKU: FC-10-231KD-284-02-12

Original price was: CAD$177.78.Current price is: CAD$166.67.

Save:6%You save CAD$7.97
FortiAP 231KD FortiCare Elite Support 1-Year (FC-10-231KD-284-02-12) is a standalone annual support contract for the FAP-231KD Wi-Fi 6 tri-radio access point, providing a 15-minute severity-1 response SLA, advanced hardware replacement, and firmware updates, delivered worldwide via e-delivery.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
  Brand New
  Official Fortinet Partner Support
  100% Secure Checkout
  Licensing available worldwide — delivered electronically to any country

Product description

Keeping a FortiAP 231KD in continuous operation across a high-density wireless deployment depends on knowing that when something goes wrong, help arrives fast. FC-10-231KD-284-02-12 locks in FortiCare Elite coverage for one year on a single FAP-231KD unit, giving your support team a documented 15-minute response SLA for severity-1 cases. For organizations on annual procurement cycles, the 1-year term lets you renew support alongside your regular budget review without committing to a multi-year contract up front.

What it covers

FortiCare Elite is Fortinet’s highest support tier. This 1-year contract for the FortiAP 231KD includes:

  • 15-minute callback SLA for severity-1 (critical) cases
  • Telephone support from Fortinet engineers
  • Advanced hardware replacement with next-business-day RMA
  • Priority RMA add-on eligibility
  • Firmware and software updates throughout the 12-month coverage period
  • Access to the FortiCare Elite monitoring portal with extended LTS support
  • Fortinet asset portal registration for this unit

Who needs it

The FortiAP 231KD is an indoor 802.11ax (Wi-Fi 6) tri-radio access point with a dedicated 2.4 GHz radio and dual 5 GHz radios, built for high-density enterprise environments. Organizations running FAP-231KD units in healthcare settings, retail operations, or corporate campuses benefit most from Elite-tier support, where a 15-minute severity-1 SLA means a failed AP affecting clinical devices, point-of-sale systems, or conference rooms gets vendor attention within minutes rather than hours.

The 1-year term is a practical fit for IT teams that evaluate technology investments annually or those piloting Elite coverage before deciding on a multi-year commitment.

Activation & delivery

FC-10-231KD-284-02-12 is an electronic entitlement. After purchase, Fortinet delivers the license key and activation instructions via email. There is no physical shipment. You register the key against the FAP-231KD serial number in the Fortinet support portal, and coverage activates immediately. This contract is available for purchase worldwide.

One service vs the bundle

This SKU covers support only. It renews and maintains the FortiCare Elite SLA for your FortiAP 231KD without including any FortiGuard security subscription services. If your deployment also requires threat intelligence feeds, rogue AP detection subscriptions, or other FortiGuard services, those are purchased separately under their own SKUs. Keeping support and security services as distinct line items makes it straightforward to manage each renewal on its own schedule.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-231KD-284-02-12 through DataCenter360.ca means the license is fulfilled through an authorized channel, preserving your support entitlement and warranty continuity. E-delivery reaches buyers worldwide. If your team needs assistance confirming compatibility with an existing service contract or verifying the right support tier for your FAP-231KD deployment, our team is available before you order.

Frequently asked questions

What is the response time SLA under FortiCare Elite?
Fortinet commits to a 15-minute callback for severity-1 (critical) cases under FortiCare Elite. Lower severity levels follow standard response queues based on case priority.
Does this 1-year contract cover hardware replacement?
Yes. FortiCare Elite includes advanced hardware replacement with next-business-day RMA. Units covered under Elite are also eligible for the priority RMA add-on service.
Can I upgrade from a lower FortiCare tier to Elite mid-contract?
Fortinet offers upgrade paths from lower tiers to Elite. Contact your reseller to determine the co-term pricing for upgrading an active lower-tier contract on this FAP-231KD unit.
Is this contract renewable at the end of the 1-year term?
Yes. You can renew with another 1-year Elite contract, or move to the 3-year (FC-10-231KD-284-02-36) or 5-year (FC-10-231KD-284-02-60) term when this one expires.
Does FC-10-231KD-284-02-12 include FortiGuard security subscriptions?
No. This is a standalone FortiCare Elite support contract. FortiGuard security services for the FortiAP 231KD are sold under separate SKUs and managed on independent renewal cycles.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAP-231KD

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiAP

MPN

FC-10-231KD-284-02-12

Customer ratings & reviews

0.0
Based on 0 reviews
5
0%
4
0%
3
0%
2
0%
1
0%
0 of 0 reviews

Sorry, no reviews match your current selections