Fortinet FortiAP 231KD FortiCare Premium Support, 5-Year (FC-10-231KD-247-02-60)

When a FortiAP 231KD is installed in a location where it will stay in production for five or more years, whether a hospital corridor, a permanent retail floor, or a campus building, carrying five years of FortiCare Premium Support from the start eliminates renewal risk and locks in the lowest per-year cost of any Premium term. FC-10-231KD-247-02-60 gives you 60 months of 1-hour critical-issue response, telephone support, and advanced RMA on the FAP-231KD in a single procurement event.

What it covers

FortiCare Premium covers the FortiAP 231KD at the highest response tier short of Elite. Critical issues receive a 1-hour response commitment for the entire 5-year term, telephone support is included throughout, and advanced hardware replacement RMA means a replacement FAP-231KD ships before you return the failed unit. The contract also qualifies the access point for the Priority RMA add-on if even faster physical swap times are required at any point during the five years. Firmware updates, portal access, and asset management tools are standard across all FortiCare tiers.

Who needs it

The 5-year term is the right choice for two types of buyers. First, organizations with stable wireless environments where the FortiAP 231KD will remain in production for the foreseeable future benefit from coverage that outlasts the typical refresh cycle and removes renewal overhead entirely during that window. Second, finance and procurement teams working within CapEx-driven budgets frequently need to record the full support cost at the time of hardware purchase; a single 5-year contract satisfies that requirement without generating annual renewal purchase orders. For both groups, the 5-year contract also offers the lowest per-year list price of the three Premium term lengths.

Activation & delivery

After purchase, a contract key arrives electronically to the email address on your order. Register it at support.fortinet.com against the serial number of your FortiAP 231KD unit. The 5-year term starts on the activation date you choose at registration, not the purchase date, so organizations buying at the time of hardware procurement can align the start date to the unit’s go-live date. No physical shipment occurs, and the electronic delivery process works the same for buyers in any country.

One service vs the bundle

FC-10-231KD-247-02-60 is a support contract only; no FortiGuard security subscription is bundled. If a FortiGuard subscription (such as a 284-series 5-year contract) is active or purchased alongside this SKU, the two contracts operate on independent terms and can be renewed separately at their respective expiry dates. This separation is especially practical for long-term coverage: a 5-year hardware support contract and a 5-year security subscription starting on different dates will not force an aligned renewal purchase when each expires.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-231KD-247-02-60 here registers a 5-year commitment through a verified channel that Fortinet recognizes for RMA processing, escalations, and support portal entitlements. For CapEx buyers who need to close a support line item at the time of hardware acquisition, the e-delivery format means the contract key is available immediately after the order is fulfilled, ready to activate on the date the FAP-231KD enters service.

Frequently asked questions