Fortinet FortiSwitch FortiCare Premium Support, 1-Year (FC-10-S08FN-247-02-12)

When an FS-08FN goes offline, next-business-day response is too slow for most operations. FC-10-S08FN-247-02-12 covers your FortiSwitch FS-08FN for one year under FortiCare Premium: 1-hour critical-issue response, direct telephone access to Fortinet TAC engineers, and advanced replacement RMA so a spare ships before the failed unit is returned. The 1-year term suits new deployments where you want to assess support needs before committing long-term, or purchasing cycles that align to fiscal year boundaries.

What it covers

FortiCare Premium (service code 247) defines a specific set of entitlements that separate it from the Essential tier below it and the Elite tier above it. For a 1-year period, FC-10-S08FN-247-02-12 delivers the following for the registered FS-08FN unit:

• 1-hour critical-issue response for Priority 1 cases, compared to next business day on Essential
• Telephone support with Fortinet TAC, available around the clock for critical issues
• Advanced replacement RMA: Fortinet ships a replacement unit before receiving the failed hardware, minimizing downtime versus the return-and-replace process on Essential
• Priority RMA add-on eligibility: you can layer on faster same-day or next-business-day courier options
• Firmware updates, online support tools, and Fortinet asset portal access throughout the term

Who needs it

FortiCare Premium is the right choice when the FS-08FN sits in a path where an extended outage has direct business impact: a branch office with no redundant uplink, a retail point-of-sale network, or any site where IT staff are not on site to perform manual RMA logistics quickly. The 1-year term specifically suits organizations that are in the middle of a hardware evaluation period, have recently deployed new FS-08FN units and want coverage while they establish operational baselines, or operate on annual IT budgets that make multi-year commitments difficult to approve in a single cycle.

Activation & delivery

This contract is delivered electronically and has no geographic restriction. After purchase, DataCenter360.ca transmits your Fortinet license registration details by email. You register the contract against the serial number of the FS-08FN unit through the Fortinet support portal, which activates the entitlements and starts the 1-year clock. No physical shipment is involved; registration typically completes within one business day of order confirmation. The contract can also be applied to a unit already in service, provided the existing support coverage has not lapsed.

One service vs the bundle

FC-10-S08FN-247-02-12 is a standalone FortiCare Premium Support contract. It covers hardware support and TAC access only. Because the FS-08FN is an 8-port unmanaged switch, it does not run FortiOS and does not consume threat intelligence, SD-WAN, or security subscription services. There is no FortiGuard bundle available for this model, and none is needed. If Essential-tier support (next-business-day response, return-and-replace RMA) is sufficient for a given site, that is a separate, lower-cost SKU.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling FortiCare contracts worldwide. For a 1-year purchase like FC-10-S08FN-247-02-12, you get the Fortinet entitlement quickly with no long-term pricing commitment. Our team can issue a formal quote for purchase order processing, and volume pricing is available if you are covering multiple FS-08FN units across branch sites. Contact us before checkout if you need a quote or want to confirm co-term alignment with an existing support contract.

Frequently asked questions