Fortinet FortiSwitch FortiCare Premium Support, 3-Year (FC-10-S08FN-247-02-36)

Hardware refresh cycles typically run three years, and FC-10-S08FN-247-02-36 aligns FS-08FN support to that same window. One 3-year FortiCare Premium contract eliminates annual renewal overhead and keeps entitlements continuous: 1-hour critical-issue response, telephone TAC access, and advanced replacement RMA for the full period. For IT teams managing multiple branch sites, buying 3-year terms across all FS-08FN units also simplifies renewal tracking by consolidating expiry dates.

What it covers

FortiCare Premium (service code 247) sits between Essential and Elite in Fortinet’s support hierarchy. Over the 3-year term of FC-10-S08FN-247-02-36, the registered FS-08FN unit receives:

• 1-hour critical-issue response for Priority 1 cases, available continuously for three years without an annual renewal gap
• Telephone support with Fortinet TAC for critical issues around the clock
• Advanced replacement RMA: a replacement unit ships before the failed hardware is returned, keeping branch sites operational faster than the Essential return-and-replace process
• Priority RMA add-on eligibility throughout the full 3-year window
• Firmware updates, online tools, and Fortinet asset portal access for the life of the contract

Who needs it

A 3-year FortiCare Premium term is the standard operational choice for FS-08FN deployments in environments where the switch will remain in active service through a full hardware generation. It is particularly well suited to distributed branch networks with no on-site IT staff, where the advanced replacement RMA and telephone TAC access reduce the time an engineer spends resolving a hardware fault remotely. Organizations that go through annual budget approval cycles may also prefer a 3-year commitment to avoid the risk of a support lapse between fiscal years.

Activation & delivery

FC-10-S08FN-247-02-36 is an electronic license with no geographic delivery restriction. After purchase, DataCenter360.ca provides the Fortinet registration details by email. You register the contract in the Fortinet support portal against the serial number of the FS-08FN unit, which activates all Premium entitlements and sets the 3-year expiry date. Registration is typically confirmed within one business day. The contract can be applied to a unit already in service, as long as existing support coverage has not lapsed; if there is a gap, contact DataCenter360.ca before registering.

One service vs the bundle

FC-10-S08FN-247-02-36 is a pure hardware support contract for the FS-08FN. It includes TAC access, RMA entitlements, and firmware updates. No FortiGuard security services are included, and none are relevant: the FS-08FN is an unmanaged switch that does not run FortiOS or process security policy. If your organization requires only next-business-day response and return-and-replace RMA, Essential is the lower-cost alternative. If a 15-minute P1 response window or the Elite monitoring portal is required, the Elite tier covers those needs. Premium is the appropriate middle tier for most business-critical branch deployments.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FortiCare contracts worldwide. Purchasing FC-10-S08FN-247-02-36 covers your FS-08FN for a full 3-year cycle, matching the typical hardware refresh window and reducing the number of renewal events your team needs to manage. If you are covering multiple FS-08FN units across branches, volume pricing is available. We can provide a formal quote for purchase order processing and help co-term new contracts with existing Fortinet support agreements on your account.

Frequently asked questions