Fortinet FortiSwitch FortiCare Premium Support, 5-Year (FC-10-S08FN-247-02-60)

For FS-08FN deployments in stable environments where the switch will remain in active service through its full hardware lifecycle, a 5-year FortiCare Premium contract is the most cost-efficient way to maintain consistent support coverage. FC-10-S08FN-247-02-60 locks in 1-hour critical-issue response, telephone TAC access, and advanced replacement RMA for five years with a single purchase, avoiding three separate renewal events and the price variability that comes with annual contract cycles. Organizations with predictable hardware lifecycles benefit most from this term.

What it covers

FortiCare Premium (service code 247) provides a defined set of support entitlements above the Essential tier. FC-10-S08FN-247-02-60 delivers these entitlements for five continuous years on the registered FS-08FN unit:

• 1-hour critical-issue response for Priority 1 cases throughout the 5-year term, with no annual gaps
• Telephone support with Fortinet TAC for critical issues, available around the clock
• Advanced replacement RMA: a replacement unit ships before the failed FS-08FN is returned, compared to return-and-replace under Essential
• Priority RMA add-on eligibility for the full 5-year window
• Firmware updates, online tools, and Fortinet asset portal access for the life of the contract

Who needs it

A 5-year FortiCare Premium term is the right fit when the FS-08FN is deployed in a location where hardware refresh is planned to align with a full product lifecycle rather than a standard 3-year cycle. This is common in industrial branch environments, fixed retail installations, and remote sites where hardware swap logistics are expensive and infrequent. It is also appropriate for large-scale deployments where IT procurement wants to fix per-unit support costs for the longest practical window to simplify multi-year budgeting.

Activation & delivery

FC-10-S08FN-247-02-60 is delivered electronically with no geographic restriction. Following purchase, DataCenter360.ca provides registration details by email. You activate the contract in the Fortinet support portal by registering it against the FS-08FN serial number, which starts the 5-year entitlement period. Registration is typically confirmed within one business day of order. Because the term is long, it is worth verifying the unit serial number carefully before registering; contact DataCenter360.ca if you need to correct a registration before the support portal confirms activation.

One service vs the bundle

FC-10-S08FN-247-02-60 is a hardware support contract only. It covers TAC access, RMA entitlements, and firmware updates for the FS-08FN. No FortiGuard security services are included or applicable: the FS-08FN is an unmanaged 8-port switch with no FortiOS stack, no security policy engine, and no subscription service dependencies. Essential-tier coverage is available if next-business-day response and return-and-replace RMA meet the site SLA. Elite adds a 15-minute P1 response and Elite monitoring portal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with worldwide fulfillment for FortiCare contracts. A 5-year purchase like FC-10-S08FN-247-02-60 represents the longest available term for this SKU family, and it is suited to procurement teams that want to fix per-unit support costs and eliminate renewal overhead for the foreseeable hardware lifecycle. Volume pricing applies when covering multiple FS-08FN units under a single order. We issue formal quotes for purchase order workflows and can align contract start dates to match your existing Fortinet support portfolio on request.

Frequently asked questions