Fortinet FortiSwitch 1024E 4-Hour Hardware and Onsite Engineer Priority RMA, 3-Year (FC-10-S1E24-212-02-36)

Three years of 4-Hour Hardware and Onsite Engineer Priority RMA keeps your FortiSwitch 1024E covered with the highest field-response tier Fortinet offers. Hardware and an engineer arrive within 4 hours of ticket approval, making complex swap-out scenarios manageable without relying on in-house expertise.

What This 3-Year RMA Service Covers

The 4-Hour Hardware and Onsite Engineer Priority RMA combines hardware replacement with field engineer dispatch for FortiSwitch 1024E units under FortiCare Premium or FortiCare Elite. Within 4 hours of trouble ticket approval, Fortinet dispatches both a replacement unit and a certified engineer to your site. The engineer handles physical installation and validation, removing the burden from your internal team.

This is the highest field-response tier available for the FortiSwitch 1024E. It is designed for environments where in-house expertise is limited, where compliance requires documented recovery procedures, or where switch downtime directly impacts revenue-generating systems.

FortiCare Support Levels and This RMA Service

The FC-10-S1E24-212-02-36 Priority RMA service requires FortiCare Premium or FortiCare Elite on the same FortiSwitch 1024E unit. The table below summarizes how hardware replacement and response commitments vary across FortiCare tiers — the Priority RMA add-on is available at Premium and Elite.

Who Should Add This Service

4-Hour Hardware and Onsite Engineer Priority RMA is the right choice for FortiSwitch 1024E deployments where the recovery burden cannot fall on local staff. This includes co-location facilities where remote hands are unreliable, distributed enterprise locations without resident network engineers, and regulated environments that require documented field support procedures. If your team cannot perform a physical switch swap within the required recovery window, this tier covers both the hardware and the labor.

Activation and Delivery

The FC-10-S1E24-212-02-36 is a 3-year electronic entitlement. DataCenter360.ca delivers the license key within 0–1 business days. You register the key on the Fortinet Support Portal and link it to your FortiSwitch 1024E serial number. Coverage becomes active immediately on registration, provided an eligible FortiCare subscription is already attached to the same device.

Choosing the Right RMA Level for Your Deployment

Fortinet offers three Priority RMA tiers for the FortiSwitch 1024E. Next Calendar Day covers environments where overnight recovery is acceptable. 4-Hour Hardware Delivery is appropriate when downtime is measured in hours, not days. 4-Hour Hardware and Onsite Engineer adds field labor for sites without resident network staff. Selecting the right tier depends on your recovery time objective and whether your team can perform the physical swap themselves.

Buying from DataCenter360.ca

The FC-10-S1E24-212-02-36 is available immediately from DataCenter360.ca with electronic key delivery in 0–1 business days. Our team can answer questions about renewal alignment, co-terming with existing contracts, or the difference between FortiCare Premium and Elite for onsite RMA eligibility.