Fortinet FortiSwitch-1024E FortiCare Premium 3-Year Support (FC-10-S1E24-247-02-36)

Three years of FortiCare Premium is how most data center teams lock in predictable support costs on the FortiSwitch-1024E without sacrificing coverage. The FS-1024E pushes 880 Gbps across 24 x 10GE SFP/SFP+ ports and two 100GE QSFP28 uplinks, and keeping it fully covered under a priority support agreement means any hardware or software issue gets a Fortinet engineer on the phone within the hour, any time of day.

What This FortiCare Premium Contract Covers

FortiCare Premium is Fortinet’s 24×7 priority support tier. This contract (FC-10-S1E24-247-02-36) activates three years of coverage on a single FortiSwitch-1024E unit and includes:

• 24×7 telephone and online support access
• 1-hour response SLA on Severity 1 (critical) issues
• Advanced hardware replacement — a replacement unit ships before you return the faulty one, with next-business-day delivery
• Firmware updates and access to the Fortinet support portal throughout the contract term
• Eligibility to add Priority RMA (same-day or 4-hour on-site) as a separate add-on if your uptime requirements demand it

FortiSwitch-1024E Support Tier Comparison

This product covers the Premium tier. The table below summarizes how Essential, Premium, and Elite compare for FortiSwitch devices.

Who Needs This Support Contract

The FS-1024E typically lives at the access or aggregation layer in mid-size data centers, handling 10GE server-to-switch links and connecting upstream over 100GE to the core. Teams that manage this switch in production usually care about two things: fast RMA turnaround if a unit fails, and a live engineer available outside business hours. FortiCare Premium delivers both. It’s a solid fit for:

• Managed service providers running 24×7 NOC operations on Fortinet infrastructure
• Enterprises with SLAs requiring same-day or next-day hardware recovery
• IT teams using FortiLink to manage switches through a FortiGate, where switch health directly affects security policy enforcement

If your team operates entirely within business hours and can tolerate a longer RMA window, FortiCare Essential is a lower-cost option. If you need 15-minute critical response and extended LTS firmware support, that’s the Elite tier — though Elite’s monitoring portal features apply to FortiGate platforms, not FortiSwitch.

Activation and Delivery

This is a software subscription delivered electronically. After purchase, DataCenter360.ca sends the license details typically within 0–1 business day. You activate it through the Fortinet Support Portal (support.fortinet.com) by registering the contract against your FS-1024E serial number. No physical shipment. Coverage starts on the activation date and runs for 36 months.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP, which means the FortiCare contracts we sell are registered directly through Fortinet’s partner channel. You receive a valid contract, the full support entitlement, and you deal with one point of contact for both hardware and licensing. If you’re renewing an existing contract or buying alongside new FS-1024E hardware, reach out and we’ll confirm the right registration steps for your deployment.