Fortinet FortiSwitch-108F Onsite Engineer Priority RMA, 3-Year (FC-10-F108N-212-02-36)

For three years of covered operations, the FC-10-F108N-212-02-36 delivers Fortinet’s highest-speed hands-on RMA tier for the FortiSwitch-108F. A confirmed hardware failure triggers both a replacement unit and a certified Fortinet engineer dispatched to your site within four business hours.

What the 212 Priority RMA Covers

The 212 service code is Fortinet’s 4-Hour Hardware and Onsite Engineer Priority RMA. When TAC confirms a hardware failure on the FortiSwitch-108F, Fortinet coordinates both a replacement unit and a certified field engineer to arrive at your site within four business hours. The engineer performs the physical swap and validates the replacement is operating correctly before leaving.

This is the highest-speed RMA tier available for the FortiSwitch-108F. It goes beyond the 211 (hardware delivery only) by adding onsite labour, which matters when your team is not co-located with the switch or does not have the expertise to perform the swap independently.

The 212 requires an active FortiCare Premium or FortiCare Elite contract on the same device.

RMA Levels at a Glance

Priority RMA add-ons (211, 212) are only available with FortiCare Premium or Elite. The table below compares the three FortiCare tiers on hardware replacement and response:

Who Needs This Service

The FC-10-F108N-212-02-36 is the right choice for sites without resident IT staff, or where the FortiSwitch-108F serves a critical segment that demands both hardware and skilled hands within four hours. Retail locations with no on-call technician, branch offices with junior IT staff, and regulated environments where only certified engineers can touch network hardware are common use cases.

Organizations managing multi-site networks often pair the 212 on critical switches and the 211 on lower-priority devices to balance cost and recovery speed across the estate.

Activation and Delivery

FC-10-F108N-212-02-36 is an electronic service contract. After purchase, you activate the license key in the Fortinet Support Portal against the FortiSwitch-108F serial number. The 3-year term begins on the activation date and the 212 SLA is in force from that point.

Before the 212 RMA is active, the device must already carry FortiCare Premium or Elite. If those are not in place, the 4-hour onsite SLA will not apply when a failure occurs.

This Service vs. Lower-Tier RMA Options

The 212 adds onsite engineer coverage on top of the 4-hour hardware delivery the 211 provides. For teams that can handle the swap themselves, the 211 achieves the same hardware recovery speed at a lower cost. For sites that need a technician at the rack, the 212 is the right choice. Both require FortiCare Premium or Elite as the underlying contract.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca delivers the FC-10-F108N-212-02-36 with e-delivery within 0-1 business days. If you want to align this with your FortiCare Premium renewal or confirm coverage scope for your specific sites, contact us before ordering.