Fortinet FortiSwitch-108F 4-Hour Hardware Delivery Priority RMA, 3-Year (FC-10-F108N-211-02-36)

Three years is a long time to run a FortiSwitch-108F without a hardware safety net. The FC-10-F108N-211-02-36 locks in a 4-Hour Hardware Delivery window for that entire period: if Fortinet TAC confirms a defect, a replacement unit is couriered to your site and in your hands within four business hours.

What the 211 Priority RMA Covers

The 211 service code is Fortinet’s 4-Hour Hardware Delivery Priority RMA. After TAC confirms a hardware defect, Fortinet ships a replacement FortiSwitch-108F from its logistics network with a four-business-hour delivery commitment. Your onsite team handles the swap; no engineer is included in this tier.

Compared to the 210 (Next Calendar Day Delivery), the 211 cuts the hardware delivery window from up to 24 hours to four. That distinction matters in access-layer deployments where a failed switch leaves a full floor or rack segment offline, and same-day recovery is the expectation.

This service requires an active FortiCare Premium or FortiCare Elite contract on the FortiSwitch-108F. It does not include an onsite engineer. If you need a certified technician at the site alongside the hardware, the 212 sub-type covers both.

RMA Levels at a Glance

Priority RMA add-ons (211, 212) are only available to FortiCare Premium and Elite subscribers. The table below shows the difference between the three support tiers on hardware replacement speed and response times:

Who Buys This Service

The FC-10-F108N-211-02-36 fits IT teams that have the in-house skills to swap a failed switch but cannot tolerate a full-day wait for the replacement. Retail chains, branch offices, and small campus environments where the FortiSwitch-108F is the sole access device benefit the most: four business hours from TAC confirmation to hardware in hand keeps downtime short and predictable.

Organizations that need a 3-year service horizon without the cost of a full managed service contract use the 211 to add a defined SLA to their existing FortiCare Premium subscription.

Activation and Delivery

The FC-10-F108N-211-02-36 is delivered electronically. After purchase, you receive a license key that registers against the FortiSwitch-108F serial number in the Fortinet Support Portal. The 3-year term begins on the activation date.

This add-on requires an active FortiCare Premium or Elite contract on the same device before the 211 RMA SLA takes effect. If you are purchasing FortiCare Premium at the same time, both activate through the same portal process.

This Service vs. the Full Support Package

The 211 handles hardware delivery speed but does not include TAC case handling, firmware access, or telephone support beyond what your existing FortiCare contract provides. FortiCare Premium covers 24×7 TAC, advanced hardware replacement eligibility, and phone support. Adding the 211 on top gives you the time-bound four-hour delivery commitment.

If you are purchasing FortiCare Premium for the first time, confirm both are aligned to the same device and term before activating.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Order the FC-10-F108N-211-02-36 online and receive your activation key within 0-1 business days by e-delivery. Questions about pairing this with FortiCare Premium, or aligning the term to your switch contract? Contact us.