Fortinet FortiSwitch 110G-FPOE 4-Hour Priority RMA + On-Site Engineer, 1-Year (FC-10-M10GF-212-02-12)

When a FortiSwitch 110G-FPOE sits in a remote site or an unstaffed closet, getting the replacement delivered fast is only half the job. Someone still has to rack and cable it. FC-10-M10GF-212-02-12 solves both for one year: four-hour courier delivery of the replacement switch plus a Fortinet engineer dispatched to install it on-site, so a failed access switch is back in service without pulling your own staff to the location.

What This Service Covers

FC-10-M10GF-212-02-12 is the top Priority RMA tier for the FortiSwitch 110G-FPOE: 4-Hour Hardware Delivery with an on-site engineer. After Fortinet confirms an exchange, a courier delivers the replacement switch on-site within four hours and a Fortinet engineer arrives to install it, so your team does not have to rack or cable the unit. It runs for one year from activation and covers Fortinet-confirmed hardware faults; software support stays with your FortiCare contract.

The add-on is registered to a specific FortiSwitch 110G-FPOE serial number and requires an active FortiCare Premium or Elite contract on the same switch.

Who Needs RMA with On-Site Install

The on-site engineer tier fits FortiSwitch 110G-FPOE deployments where no qualified technician is at the location: remote branches, lights-out closets, retail sites, or distributed campuses. Pairing four-hour delivery with installation means a switch failure does not require dispatching your own staff or waiting for a site visit, which matters most where travel time would otherwise dominate the recovery window.

FortiCare Tiers and RMA Eligibility

Priority RMA and Secure RMA are add-ons to your FortiCare per-device support contract, not standalone services. Only FortiCare Premium and FortiCare Elite contracts are eligible for Priority RMA add-ons; Essential-tier contracts are not. The table below summarizes hardware support and response levels across the tiers:

Activation and Delivery

DataCenter360.ca delivers the FC-10-M10GF-212-02-12 license electronically, usually within one business day of payment, with no physical shipment. Activate it in the Fortinet support portal at support.fortinet.com by registering it against your FortiSwitch 110G-FPOE serial number. Coverage starts once activation is confirmed, and the matching FortiCare contract on the same switch must stay active for the service to apply.

Comparing the RMA Tiers

Fortinet offers three Priority RMA tiers for the FortiSwitch 110G-FPOE: Next Calendar Day delivery (-210-), 4-Hour Hardware Delivery (-211-), and 4-Hour Hardware Delivery with an On-Site Engineer (-212-). This contract is the 4-Hour Hardware Delivery with On-Site Engineer tier (-212-). It is the most complete option of the three, the only one that includes installation; if your site already has technical staff, the delivery-only -211- tier covers the same four-hour window at a lower cost. The -210- tier remains the most economical where a next-day swap is acceptable or you keep a spare on the shelf.

Buying from DataCenter360.ca

DataCenter360.ca, a Fortinet Select Partner, delivers FC-10-M10GF-212-02-12 electronically worldwide, typically within one business day of payment. Register it to the FortiSwitch 110G-FPOE serial number in the Fortinet support portal and keep a FortiCare Premium or Elite contract active on the switch so the on-site service applies. Talk to us about coordinating the renewal date or quoting this tier across several remote sites.