Fortinet FortiSwitch 124F-FPOE FortiCare Premium, 1-Year (FC-10-S124F-247-02-12)

A PoE switch failure doesn’t just affect the switch — every device drawing power from it goes down at the same time. For the FS-124F-FPOE with its 24 PoE+ access ports, that means IP phones, wireless access points, surveillance cameras, and other powered endpoints all losing connectivity simultaneously. The FortiCare Premium 1-Year contract (FC-10-S124F-247-02-12) keeps a direct support path in place so that if something does fail, your resolution time is measured in hours, not days.

What FortiCare Premium Covers

FortiCare Premium for the FortiSwitch 124F-FPOE provides 24×7 telephone and web-based support, a 1-hour response SLA for priority-1 incidents, and advance hardware replacement. With advance replacement, Fortinet ships a replacement unit to your site before you return the failed hardware, minimizing downtime. The contract also includes full access to firmware updates, security patches, and the Fortinet support portal throughout the 1-year term.

FortiCare Tier Comparison

This contract is at the FortiCare Premium tier. The table below compares all three FortiCare tiers available for FortiSwitch models:

Who Needs FortiCare Premium

FortiCare Premium is the standard coverage tier for IT teams managing production FortiSwitch deployments in branches, SMBs, and distributed enterprise sites. It fits environments where a switch failure during business hours, or overnight, would cause real operational disruption. Managed service providers maintaining FortiSwitch stacks for multiple clients also rely on Premium to meet their own SLA commitments to end customers.

Activation and Delivery

FC-10-S124F-247-02-12 is an electronic license. After purchase from DataCenter360.ca, the license key is delivered within 0-1 business days. Activate it in the Fortinet support portal (support.fortinet.com) by registering it against your FS-124F-FPOE serial number, or through your FortiGate if the switch is managed via FortiLink. Coverage starts on the activation date.

Choosing the Right Term

The 1-year term works well for annual procurement cycles, initial deployments, or situations where you want flexibility at renewal time. If the FS-124F-FPOE is committed to a site for multiple years, a 3-year (FC-10-S124F-247-02-36) or 5-year (FC-10-S124F-247-02-60) contract reduces your per-year cost and simplifies renewal tracking. FortiCare Essential (FC-10-S124F-314-02-12) is available if advance replacement and 24×7 response are not required.

Buying from DataCenter360.ca

DataCenter360.ca stocks all three FortiCare Premium terms for the FS-124F-FPOE and processes licenses the same business day. As a Fortinet Select Partner authorized to serve Canadian businesses, we’re the direct source with no third-party delays. Reach out if you have coverage questions before your renewal window closes.