Fortinet FortiSwitch 124F-FPOE 4-Hour On-Site Priority RMA, 5-Year (FC-10-S124F-212-02-60)

SKU: FC-10-S124F-212-02-60

Original price was: CAD$3,213.86.Current price is: CAD$2,564.24.

Save:20%You save CAD$454.79
The FC-10-S124F-212-02-60 covers the FortiSwitch-124F-FPOE with 5-Year 4-Hour Hardware and Onsite Engineer Priority RMA: a replacement switch ships within 4 hours and a certified technician arrives to install it. Requires FortiCare Premium or Elite. Worldwide electronic delivery.
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Product description

A five-year 4-hour on-site RMA contract on the FortiSwitch-124F-FPOE is a deliberate infrastructure decision. The FC-10-S124F-212-02-60 eliminates the two variables that stretch downtime longest — wait time for a spare and scheduling a technician — and packages them under a single annual line item that’s predictable to budget.

What the 4-Hour On-Site RMA Covers

The FC-10-S124F-212-02-60 addresses two gaps in standard hardware replacement: delivery time and installation. When Fortinet TAC confirms a hardware failure on the FortiSwitch-124F-FPOE, they ship a replacement unit with a 4-hour delivery target AND dispatch a certified onsite engineer to install it. The result is a fully operational switch with no dependence on local IT staff to complete the swap.

Like the -211- series, this service requires an active FortiCare Premium or Elite contract on the same device. It is not available as a standalone purchase.

Who Needs On-Site Engineer Coverage

This service is built for distributed organizations — retail networks, branch offices, remote campuses, industrial sites — where the FortiSwitch-124F-FPOE runs in locations without dedicated IT staff. It’s also relevant for data center or server-room deployments where cable management and rack procedures require certified hands.

A 5-Year term suits organizations that want to align RMA coverage with a specific budget cycle or hardware refresh window without committing to a longer contract.

Activation and Electronic Delivery

The FC-10-S124F-212-02-60 is a service contract delivered electronically. After purchasing through DataCenter360.ca, you’ll receive the license within one business day. Activate it against the FortiSwitch-124F-FPOE serial number at support.fortinet.com. The underlying FortiCare Premium or Elite contract on the device must be current at activation and remain active throughout the RMA term.

How This Fits Within FortiCare Coverage Tiers

The 4-Hour Hardware and Onsite Engineer Priority RMA add-on applies on top of FortiCare Premium or Elite. The table below compares the base FortiCare tiers to help frame where Priority RMA add-ons fit:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

When to Consider This Service vs. a Simpler RMA Option

If your site has qualified IT staff who can handle a switch swap, the 4-hour hardware-delivery-only option (FC-10-S124F-211-02-XX) costs less and still delivers the unit within 4 hours. The -212- service is the right choice when you need both the part and the labor. For environments that can tolerate longer outage windows, standard FortiCare Premium (with its advance replacement but no 4-hour SLA) may be sufficient and more cost-effective.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering electronic delivery of Fortinet service contracts for customers across Canada and worldwide. The FC-10-S124F-212-02-60 will be issued to your Fortinet account within one business day. For organizations with multiple FortiSwitch-124F-FPOE units across sites, we can quote a volume order. Reach out with any questions or special requirements before purchasing.

What does a 5-year on-site RMA contract actually commit Fortinet to?

For the full 60-month term, Fortinet commits to delivering a replacement FortiSwitch-124F-FPOE within 4 hours of TAC case confirmation, plus dispatching a certified onsite engineer to install it. Both the hardware delivery and the engineer visit are part of the SLA for the life of the contract.

Is there a cost difference between 3-year and 5-year terms?

Yes, but the per-year cost is typically lower with the 5-year term than with the 3-year or 1-year terms. The FC-10-S124F-212-02-60 also avoids two additional renewal cycles compared to back-to-back 1-year contracts, which reduces procurement overhead and eliminates the risk of coverage gaps.

Does FortiCare Premium need to be co-terminus with this RMA contract?

Both the FortiCare Premium (or Elite) and this Priority RMA contract need to remain active to use the service. If the base FortiCare expires before the RMA term, the Priority RMA add-on is suspended until the base contract is renewed. Aligning the terms avoids that situation.

Is the FC-10-S124F-212-02-60 available for purchase in Canada?

Yes, DataCenter360.ca is a Fortinet Select Partner serving Canadian and international customers. The license is delivered electronically and applies globally via Fortinet’s support portal. Physical onsite dispatch at failure time is coordinated by Fortinet regionally based on device location.

What happens if I want to upgrade my RMA tier mid-contract?

Mid-contract upgrades typically require purchasing a new service contract for the remaining term while the existing one is retired. Contact DataCenter360.ca or your Fortinet account team to discuss the most cost-effective path to change tiers within an active coverage period.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-124F-FPOE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S124F-212-02-60

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