Original price was: CAD$2,499.67.CAD$1,994.42Current price is: CAD$1,994.42.
United States (US) Authorized DistributorFive years is a meaningful commitment for a PoE access switch. The FC-10-S124F-211-02-60 pairs that timeline with a hardware replacement SLA that doesn’t wait — within 4 hours of TAC case confirmation, Fortinet dispatches a replacement FortiSwitch-124F-FPOE directly to your site. For campus or branch environments where a dead access switch means no connectivity for dozens of endpoints, that speed matters.
The FC-10-S124F-211-02-60 replaces the default return-and-ship hardware process with a proactive dispatch model. When Fortinet TAC validates a hardware failure on the FortiSwitch-124F-FPOE, they ship a replacement unit with a 4-hour delivery target. The failed unit is returned afterward through standard RMA logistics. This service does not include onsite installation — for that, see the FC-10-S124F-212-02-XX series.
This is an add-on to FortiCare Premium or Elite. It cannot activate on a device with only FortiCare Essential coverage.
IT teams that manage PoE access-layer infrastructure where a failed switch means endpoint outages — VoIP phones, wireless APs, cameras, or workstations — and where local spare inventory isn’t a practical option. A 4-hour delivery window gives a predictable worst-case timeline, which is what operations planning and SLA commitments to internal stakeholders usually need.
A 5-Year term is appropriate for environments where the FortiSwitch-124F-FPOE is expected to serve its full hardware lifecycle without a refresh.
The FC-10-S124F-211-02-60 is an electronic service contract. After purchase, DataCenter360.ca delivers the license key via email, typically within one business day. You activate it against the FortiSwitch-124F-FPOE serial number through your Fortinet Support account at support.fortinet.com. An active FortiCare Premium or Elite contract must already be in place on the device.
Standard FortiCare support includes return-and-replace hardware RMA as a base feature. The Priority RMA add-on lifts both the response time and the dispatch model. The table below shows how this FC-10-S124F-211-02-60 fits within Fortinet’s FortiCare tier structure:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
If the FortiSwitch-124F-FPOE is also running without an active FortiCare Premium subscription, consider upgrading to FortiCare Premium first, then adding this Priority RMA contract. Alternatively, for FortiGate-based environments where you want a broader support package, subscription bundles like UTP or Enterprise cover security services alongside support, though those apply to FortiGate units, not FortiSwitch directly.
DataCenter360.ca is a Fortinet Select Partner serving IT teams across Canada and beyond. The FC-10-S124F-211-02-60 is delivered electronically, typically within one business day of your order. If you’re aligning this with an active FortiCare Premium or Elite contract renewal, our team can confirm compatibility and issue the license to the correct Fortinet account. Questions before ordering? Contact us directly.
After Fortinet TAC confirms a hardware defect, they dispatch a replacement FortiSwitch-124F-FPOE to your location with a target delivery time of 4 hours. This is a hardware-delivery SLA, not a resolution SLA. On-site installation is not included with the -211- service; for that, see FC-10-S124F-212-02-XX.
No. This Priority RMA add-on requires an active FortiCare Premium or FortiCare Elite contract on the same FortiSwitch-124F-FPOE. FortiCare Essential does not qualify. If you don’t have Premium or Elite, that contract needs to be in place before this service can be activated.
Generally yes, because per-year pricing on longer terms is lower, and you lock in coverage without the risk of a lapse between renewal cycles. The FC-10-S124F-211-02-60 covers the full 60 months from the activation date in one contract, which simplifies procurement and budgeting.
The Priority RMA service is available worldwide. Electronic delivery of the license applies globally. Physical RMA dispatch is handled by Fortinet’s regional logistics based on the registered device location. Coverage availability in a specific country should be confirmed with Fortinet or DataCenter360.ca at the time of purchase.
The 4-hour target applies from the time Fortinet TAC confirms a valid hardware defect and initiates the dispatch. If the SLA is missed due to Fortinet logistics, escalate the case with TAC directly. DataCenter360.ca can assist in escalating support issues if you purchased the contract through us.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-124F-FPOE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S124F-211-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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