Fortinet FortiSwitch-124F-FPOE 4-Hour Hardware Priority RMA, 1-Year (FC-10-S124F-211-02-12)

Every PoE port on the FortiSwitch-124F-FPOE is a power source. When the switch goes down, IP phones lose dial tone, wireless APs drop clients, and PoE cameras go dark simultaneously. For environments where that combination is unacceptable for longer than a few hours, the FC-10-S124F-211-02-12 provides the fastest hardware replacement SLA Fortinet offers: a replacement FortiSwitch-124F-FPOE dispatched within four hours of the TAC case being opened and the failure confirmed.

What 4-Hour Hardware Priority RMA Covers

FC-10-S124F-211-02-12 is a 1-year Priority RMA add-on for the FortiSwitch-124F-FPOE that provides the shortest hardware dispatch window in Fortinet’s RMA service tiers. Coverage includes:

• Replacement FortiSwitch-124F-FPOE dispatched within 4 hours of TAC confirming the hardware failure
• Applies seven days a week, including weekends and holidays
• Requires an active FortiCare Premium or Elite contract on the same serial number
• Electronic entitlement registered to the specific FortiSwitch-124F-FPOE serial number

FortiCare Support Tier Comparison

4-Hour Hardware Priority RMA is an add-on available exclusively at FortiCare Premium and Elite tiers. The following table shows base hardware replacement handling at each FortiCare level before any Priority RMA add-on:

Who Needs 4-Hour RMA

The 4-Hour Hardware Priority RMA tier is designed for environments where PoE outages directly affect business operations and a same-day hardware replacement is the minimum acceptable recovery time. Common scenarios include: enterprise conference centers where PoE phones and APs serve customer-facing meeting spaces; hospitals and clinics where PoE-powered devices are part of patient care workflows; trading floors or financial operations centers where IP telephony uptime is a compliance requirement; and high-traffic retail floors where PoE-powered point-of-sale terminals must stay operational. If next-calendar-day replacement is sufficient for your site, the FC-10-S124F-210-02-12 provides the same FortiSwitch-124F-FPOE coverage at a lower cost.

Activation and Delivery

FC-10-S124F-211-02-12 is an electronic service entitlement. DataCenter360.ca sends the license key by email within 0–1 business days of purchase. Register in the Fortinet Support Portal under the device’s serial number before a failure occurs — 4-Hour RMA cannot be invoked retroactively on cases opened before the contract is registered. Coverage runs 12 months from the registered start date. To invoke 4-Hour RMA, contact Fortinet TAC via phone, open a case, confirm hardware failure, and reference the Priority RMA contract.

3-Year and 5-Year Alternatives

4-Hour Hardware Priority RMA is also available for 3 years (FC-10-S124F-211-02-36) and 5 years (FC-10-S124F-211-02-60). Longer terms reduce per-year cost and eliminate annual renewal overhead for deployments with a defined service window. The underlying 4-hour dispatch SLA is identical across all three terms.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with FortiSwitch-124F-FPOE support contracts across all tiers and terms. If you need to combine 4-Hour Priority RMA with FortiCare Premium for the same device, we can quote both together. License keys are delivered electronically to any country, usually within the same business day of purchase.