Fortinet FortiSwitch-124F-FPOE 4-Hour Hardware Priority RMA, 3-Year (FC-10-S124F-211-02-36)

Deploying the FortiSwitch-124F-FPOE in a high-uptime environment means accepting that PoE failures need a fast resolution path from day one — not just in year one. The FC-10-S124F-211-02-36 covers three years of 4-Hour Hardware Priority RMA, keeping the fastest dispatch SLA active for the full length of a standard hardware refresh cycle. Replacement hardware ships within four hours of TAC confirming a failure, any day of the week, without needing to re-purchase the coverage annually.

What 4-Hour Hardware Priority RMA Covers

FC-10-S124F-211-02-36 is a 3-year Priority RMA add-on for the FortiSwitch-124F-FPOE. Under active FortiCare Premium or Elite coverage, it provides Fortinet’s fastest hardware dispatch window for the full 36-month term. Coverage includes:

• Replacement FortiSwitch-124F-FPOE dispatched within 4 hours of TAC confirming a hardware failure
• Seven-day-a-week coverage including weekends and public holidays
• Active across all qualifying hardware failures during the 36-month contract period
• Requires active FortiCare Premium or Elite on the same serial number throughout the term
• Electronic entitlement, registered to the device serial number and delivered worldwide

FortiCare Support Tier Comparison

4-Hour Priority RMA is available only at FortiCare Premium and Elite. The table below shows base hardware replacement at each FortiCare tier without a Priority RMA add-on:

Who Benefits from a 3-Year Term

The 3-year term suits environments where the FortiSwitch-124F-FPOE has a planned operational window of three or more years and where PoE downtime has direct operational impact. Facilities that run IP telephony, wireless infrastructure, and security cameras from a single FPOE switch tend to operate the hardware for a full refresh cycle before upgrading — this term matches that lifecycle. Purchasing three years at once reduces the per-year cost compared to annual renewals and eliminates the risk of a service gap if a renewal event is delayed or overlooked during a busy operational period.

Activation and Delivery

FC-10-S124F-211-02-36 is an electronic entitlement. DataCenter360.ca delivers the license key within 0–1 business days. Register in the Fortinet Support Portal under the FortiSwitch-124F-FPOE serial number as soon as the key is received — Priority RMA applies only to cases opened after registration. Coverage runs 36 months from the registered start date. To use 4-Hour RMA, contact TAC by phone when a hardware failure occurs, confirm the case, and reference the active Priority RMA contract.

1-Year and 5-Year Alternatives

4-Hour Hardware Priority RMA is available for 1 year (FC-10-S124F-211-02-12) for deployments with shorter support horizons, and for 5 years (FC-10-S124F-211-02-60) for the longest available term at the best per-year rate. The dispatch SLA is the same across all three — only the contract duration changes. If the 3-year term does not align with procurement cycles, the other options provide the same 4-hour coverage in a different window.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner. We keep FortiSwitch-124F-FPOE support contracts in stock at all terms. If you need to pair 4-Hour Priority RMA with a FortiCare Premium subscription for the same device, or confirm co-term dates across multiple switches in a deployment, we can assist before you order. Electronic delivery, typically same business day, to any country.