Fortinet FortiSwitch 124G 4-Hour Priority RMA, 3-Year (FC-10-S24GN-211-02-36)

For a FortiSwitch 124G in a site that runs around the clock, hours of downtime are not an option. FC-10-S24GN-211-02-36 covers three years of 4-Hour Priority RMA, Fortinet’s quickest delivery tier, sending an advanced replacement to arrive within four hours of a confirmed fault in covered locations.

What This Service Covers

FC-10-S24GN-211-02-36 is a 4-Hour Priority RMA add-on for the FortiSwitch 124G. When Fortinet confirms a hardware failure, an advanced-replacement switch is dispatched to reach the site within four hours, so you are not waiting on standard return-and-replace handling where the faulty unit ships first. The replacement is sent ahead of the return, keeping the FortiSwitch 124G back in the rack as quickly as the tier allows.

Coverage runs for three years from activation, is tied to one FortiSwitch 124G serial number, and requires an active FortiCare Premium or Elite contract on that switch, since Priority RMA is only available on those tiers.

Who Needs 4-Hour Replacement

This tier suits a FortiSwitch 124G whose downtime is expensive: distribution or access switches carrying production traffic, single-switch closets without a spare, and sites where a truck-roll or overnight wait is too slow. If a brief outage is tolerable you can step down to a slower RMA tier, but where users or services stay offline until the box is replaced, 4-hour delivery earns its place.

FortiCare Tiers and RMA Eligibility

Priority RMA is an add-on, not a standalone contract. Only FortiCare Premium and Elite are eligible for Priority RMA add-ons; Essential provides standard return-and-replace only. The table summarizes hardware support and response levels across the tiers:

Activation and Delivery

DataCenter360.ca delivers the FC-10-S24GN-211-02-36 license electronically, usually within one business day of payment, with no physical shipment of the license itself. Register it in the Fortinet support portal at support.fortinet.com against your FortiSwitch 124G serial number. Coverage starts once activation is confirmed, and the underlying FortiCare Premium or Elite contract must stay active for the replacement terms to apply.

Choosing Between the RMA Delivery Tiers

Fortinet offers Priority RMA at a few speeds for the FortiSwitch 124G. Next Calendar Day (-210-) targets delivery the following calendar day. 4-Hour Delivery (-211-) aims to put a replacement on site within four hours. 4-Hour Delivery with On-Site Engineer (-212-) adds a technician to install it. Secure RMA (-301-) is separate: it lets you keep and destroy the failed unit for data protection. Pick the tier that matches how long this switch can be down and whether you need hands on site or hardware retained.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca supplies FC-10-S24GN-211-02-36 by worldwide electronic delivery, usually within one business day. Three years of 4-hour replacement gives a critical FortiSwitch 124G the quickest hardware turnaround Fortinet offers, on top of a Premium or Elite FortiCare contract. Contact us to verify 4-hour coverage at your location or to price the contract across several units.