Fortinet FortiSwitch-124G-FPOE FortiCare Premium, 1-Year (FC-10-S24GF-247-02-12)

SKU: FC-10-S24GF-247-02-12

Original price was: CAD$298.39.Current price is: CAD$240.64.

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FC-10-S24GF-247-02-12 is a 1-year FortiCare Premium support contract for the FortiSwitch-124G-FPOE: 24×7 telephone support, 1-hour P1 response SLA, and next-business-day hardware replacement for this 24-port PoE secure access switch. Worldwide e-delivery.
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Product description

The FortiSwitch-124G-FPOE is a 24-port PoE switch; when it goes down, the access points, IP phones, and cameras it powers go down with it. FC-10-S24GF-247-02-12 is a 1-year FortiCare Premium contract that keeps Fortinet TAC reachable around the clock and guarantees a 1-hour response for Priority 1 issues. Next-business-day hardware replacement is included if the unit itself needs to be swapped. It is the right coverage choice for a switch that sits at the edge of a PoE-dependent network.

What FortiCare Premium Covers

FortiCare Premium puts 24×7 telephone and web TAC access in place, with a 1-hour SLA for critical issues. Hardware replacement, if needed, ships for arrival the next business day. Firmware access, the Fortinet support portal, and software tools are included for the 12-month term. This contract applies specifically to the FortiSwitch-124G-FPOE serial number it is registered against.

The tier table below shows how FortiCare Premium compares to Essential and Elite for FortiSwitch products:

Feature Essential Premium Elite
Critical-issue response time 2 hours 1 hour 1 hour
Telephone support Next business day 24×7 24×7
Hardware RMA replacement Next business day Next business day Same day
Priority RMA add-on eligibility Included
Firmware, tools and portal
Extended LTS support & Elite monitoring portal

Who Buys a 1-Year Contract

A 1-year term suits new deployments where the organization prefers to evaluate coverage needs before committing to a longer contract, or procurement cycles that renew annually. It also works for projects with a defined 12-month scope. If the FortiSwitch-124G-FPOE was recently purchased and a multi-year contract wasn’t ordered at the same time, FC-10-S24GF-247-02-12 fills the gap at the Premium support level.

Activation and Electronic Delivery

FC-10-S24GF-247-02-12 is delivered as a Fortinet contract registration key, emailed within 0 to 1 business days of purchase. Activation is done through support.fortinet.com using the switch’s serial number. No hardware is included; coverage begins on the date you set during registration.

One Year vs. Longer Terms

The 3-year and 5-year variants of this contract (FC-10-S24GF-247-02-36 and FC-10-S24GF-247-02-60) reduce per-year cost and eliminate renewal scheduling. If your FS-124G-FPOE is expected to run for several years, a longer term is often the more practical choice. The 1-year option remains useful for short-term projects or flexible procurement scenarios.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP in Ontario. FC-10-S24GF-247-02-12 is a genuine Fortinet contract key, available with worldwide e-delivery in 0 to 1 business days. The purchase is completed with secure checkout, and the contract is visible and manageable through the Fortinet Support Portal after activation.

What is the geographic coverage for FC-10-S24GF-247-02-12?
This is a software license with worldwide eligibility. DataCenter360.ca delivers the activation key electronically, and customers in any country can purchase and register it. No physical shipment is required.

Does FortiCare Premium cover PoE-related hardware faults on the FS-124G-FPOE?
Yes. FortiCare Premium covers hardware defects and failures for the registered unit, including PoE port faults. If Fortinet TAC determines a hardware replacement is warranted, next-business-day delivery of a replacement unit is included under this contract.

How does FortiCare Premium differ from FortiCare Essential for the FS-124G-FPOE?
Essential provides next-business-day telephone support and a 2-hour P1 critical-issue response SLA. Premium upgrades to 24×7 availability and a 1-hour P1 response. Both include next-business-day hardware replacement. Premium is the better choice for PoE switches serving time-sensitive endpoints like access points and IP phones.

Can I renew this 1-year contract before it expires?
Yes. Fortinet contracts can be renewed before expiry to maintain continuous coverage. DataCenter360.ca can assist with renewal quotes. If your organization prefers fewer renewals, consider the 3-year (FC-10-S24GF-247-02-36) or 5-year (FC-10-S24GF-247-02-60) variants instead.

Is FortiCare Elite available for the FortiSwitch-124G-FPOE?
FortiCare Elite focuses on FortiGate platform features including same-day replacement and the Elite monitoring portal. Elite coverage for FortiSwitch models is limited in availability and term length. FortiCare Premium is the recommended top-tier option for most FortiSwitch deployments requiring 24×7 TAC and fast response times.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-124G-FPOE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S24GF-247-02-12

Customer ratings & reviews

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  1. I got it one day late but overall was good service.