Fortinet FortiSwitch-148F-FPOE 4-Hour On-Site Priority RMA, 1-Year (FC-10-148FF-212-02-12)

SKU: FC-10-148FF-212-02-12

Original price was: CAD$784.04.Current price is: CAD$632.29.

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The FortiSwitch-148F-FPOE 4-Hour Hardware and On-Site Engineer Priority RMA, 1-Year (FC-10-148FF-212-02-12) provides courier hardware delivery plus a certified field engineer within 4 hours of exchange confirmation, any day of the year. Requires active FortiCare Premium or Elite. Subscription license, delivered electronically worldwide.
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Product description

Replacing a 48-port PoE access switch requires more than a box arriving at reception. Someone has to rack it, cable 48 ports, and verify that everything comes back up cleanly. The FC-10-148FF-212-02-12 covers the FortiSwitch-148F-FPOE for one year with the highest-tier Priority RMA Fortinet offers: within 4 hours of exchange confirmation, both a replacement unit and a certified field engineer are dispatched to your site, available any day of the year. Your team focuses on the incident, not the hardware swap.

What This Contract Covers

This 1-year 4-Hour Hardware and On-Site Engineer Priority RMA add-on supplements an active FortiCare Premium or Elite contract on the same FortiSwitch-148F-FPOE. Coverage includes:

  • On-site delivery of a replacement FortiSwitch-148F-FPOE within 4 hours of exchange confirmation
  • A certified Fortinet engineer dispatched to rack, cable, and commission the replacement unit
  • Removal of the defective hardware on request
  • Coverage 7 days a week including weekends and public holidays
  • Country-specific cutoff times apply to the 4-hour delivery commitment

FortiCare Support Tier Comparison

Priority RMA add-ons require FortiCare Premium or Elite on the same device. The table below shows how the base tiers compare:

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who Needs This Service

The on-site engineer option is most valuable for organizations with thin or distributed IT staff. If your network team is remote, shared across multiple buildings, or simply not trained for switch rack-and-stack work, having a certified engineer arrive with the replacement unit eliminates the highest-risk part of any hardware failure recovery. Education campuses, branch offices without on-site IT, and multi-floor hospitality or healthcare environments are common deployments for this level of coverage.

Activation and Delivery

FC-10-148FF-212-02-12 is a subscription license. After purchase from DataCenter360.ca, the activation key is delivered electronically, typically within one business day. Register it in the Fortinet Support portal against your FortiSwitch-148F-FPOE serial number and coverage becomes active immediately. No hardware is included at activation. The license is available worldwide with no geographic restrictions.

One Service vs. Hardware Delivery Only

The 4-Hour Hardware Delivery option (FC-10-148FF-211-02-12) provides the same courier speed without the field engineer. If your staff is capable of performing the physical swap in a timely manner, that service costs less and may be sufficient. If you want both the hardware arrival and a certified engineer in the same window, FC-10-148FF-212-02-12 is the correct choice. The full FortiSwitch-148F-FPOE support catalog is available at DataCenter360.ca.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 1-year term on FC-10-148FF-212-02-12 is a practical way to evaluate on-site Priority RMA for the first year before committing to a 3-year or 5-year term. If your experience confirms the value, multi-year options carry a lower annualized cost and a single renewal cycle. DataCenter360.ca can help co-term this contract with an existing FortiCare Premium or Elite if needed.

What does “On-Site Engineer” mean in this context?

A certified field engineer dispatched by Fortinet arrives at your site separately from the courier delivering the replacement unit. The engineer racks and cables the FortiSwitch-148F-FPOE replacement, verifies connectivity, and can remove the defective hardware if requested. Your staff does not need to handle the physical swap.

Does this service cover weekends and holidays?

Yes. Both the hardware delivery and the on-site engineer dispatching operate 7 days a week including public holidays. Country-specific cutoff times and local field engineer availability may affect the exact timing, but the service is not restricted to business days.

What are the prerequisites for activating FC-10-148FF-212-02-12?

An active FortiCare Premium or Elite contract on the same FortiSwitch-148F-FPOE is required. This service is an add-on and cannot be activated on a device with only FortiCare Essential or no base support. DataCenter360.ca can supply FortiCare Premium for the same unit if you need both together.

Is the 1-year term renewable?

Yes. At the end of the 12-month term, you can renew for another 1-year period or purchase a multi-year renewal (3-year FC-10-148FF-212-02-36 or 5-year FC-10-148FF-212-02-60). Multi-year terms typically cost less per year and reduce the number of renewal events you need to track.

How does this compare to 4-Hour Hardware Delivery without the on-site engineer?

FC-10-148FF-211-02-12 provides courier delivery of the replacement unit only, within the same 4-hour window. FC-10-148FF-212-02-12 adds a certified engineer who arrives to perform the rack-and-cable work. The difference in cost reflects the field labour. If your team can handle the installation, the hardware-only option is the more economical choice.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-148F-FPOE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-148FF-212-02-12

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