Fortinet FortiSwitch 248E POE FortiCare Elite Support, 1-Year (FC-10-WP248-284-02-12)

Keeping a 48-port PoE+ access switch running without interruption requires more than a warranty. FC-10-WP248-284-02-12 gives your FortiSwitch 248E PoE a full year of FortiCare Elite Support — Fortinet’s highest support tier — including 24×7 priority TAC queuing, named escalation contacts, firmware downloads, and advance hardware replacement. A 1-year term suits IT teams that align support budgets to annual fiscal cycles or that want to validate Elite-tier response times before committing to a longer contract.

What it covers

FortiCare Elite is Fortinet’s top support tier. For your FortiSwitch 248E PoE, this 1-year contract includes around-the-clock access to Fortinet’s Technical Assistance Center, with cases escalated through priority queuing rather than a shared general pool. You get named escalation contacts for complex incidents, root cause analysis on critical cases, access to all firmware and software updates released during the term, and advance hardware replacement with a 4-hour SLA in eligible regions. Configuration and feature guidance is included alongside break-fix response, covering FortiLink integration, VLAN setup, and PoE tuning on the FS-248E.

Who needs it

Network teams that count on the FS-248E for access-layer PoE — powering IP phones, wireless APs, or security cameras — need fast resolution when a switch issue surfaces. FortiCare Elite is the right choice for switches serving high-density floors, multi-tenant spaces, or any environment where extended downtime has a measurable cost. The 1-year term is especially practical for organizations running annual budget cycles or evaluating Elite-level response before standardizing coverage across a larger FortiSwitch estate.

Activation & delivery

FC-10-WP248-284-02-12 is an electronic license delivered worldwide. After purchase, Fortinet issues a contract registration key to the email address on your order. Register it against your FS-248E’s serial number in the Fortinet Support Portal (support.fortinet.com) and Elite entitlements activate immediately. No physical media, no customs clearance — delivery to any country follows the same process and the key is typically available the same business day.

One service vs the bundle

This SKU covers FortiCare Elite support only for the FortiSwitch 248E PoE — it does not include FortiGuard security subscription feeds or FortiSwitch cloud management licenses. If your switch runs FortiLink-managed threat policies, those require a separate FortiGuard subscription. Purchasing the support contract independently lets you match the Elite term to your existing security subscription renewals without forcing a combined lock-in at this SKU’s 1-year window.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Your 1-year FortiCare Elite contract for FC-10-WP248-284-02-12 is fulfilled directly by Fortinet, with the license key delivered to your inbox. Questions about compatibility, renewal timing, or term stacking are answered before you order. For teams managing a small number of FortiSwitch 248E units and reviewing support options annually, this 1-year SKU is the entry point — with 3-year and 5-year alternatives also in stock if a longer commitment makes more sense after evaluation.

Frequently asked questions